Rohit Naulakha
MUMBAI
Summary
LinkedIn Results-driven and highly motivated Product Manager with over 9 years of experience in finance and IT industries, specializing in digital transformation and end-to-end product management. Skilled in developing and executing product strategies aligned with company vision and customer needs. Collaborative in defining user stories, prioritizing features, and delivering successful product launches through cross-functional teams. Demonstrated success in driving operational efficiency, process automation, and real-time data integration for enhanced customer experiences. Proficient in data analytics, making data-driven decisions for measurable growth. An innovative problem solver with deep understanding of the agile process, adept at simplifying business requirements into actionable items. Seeking opportunities to leverage expertise for impactful and transformative product initiatives.
Overview
11
11
years of professional experience
Work History
Product Owner
Axis Bank
07.2021 - Current
- Developed and executed the product strategy and roadmap for a digital onboarding platform, aligning it with the company's overarching vision and business objectives
- Collaborated with stakeholders, customers, and development teams to define clear and actionable user stories, ensuring that they addressed customer pain points and business requirements effectively
- Led agile development processes on JIRA, including sprint planning, backlog grooming, and sprint reviews, ensuring efficient delivery of features and enhancements within the set timelines
- Identified and prioritized key features and improvements to streamline the credit card onboarding process, resulting in a significant reduction in application abandonment rates by 20% and sourcing by a CAGR of 100%
- Leveraged data analytics and user behavior insights with GTM and detailed journey funnels to make informed decisions about feature prioritization and product optimizations
- Successfully launched new features and product enhancements, coordinating marketing efforts and conducting sales training to ensure a smooth adoption process
- Worked closely with UX/UI designers, developers, QA engineers and customer experience team to ensure the seamless implementation of new features and maintain a high-quality user experience
- Acted as the voice of the customer, regularly gathering feedback from users and stakeholders to drive continuous improvements and feature iterations
- Led the successful API integration initiative, collaborating with cross-functional teams to implement real-time data fetch, significantly reducing customer input requirements and enhancing overall customer experience
- Successfully integrated cutting-edge digital KYC solutions, including Aadhar-based and video KYC, while incorporating digital income assessment (IA) through Perfios and other options like NSDL, Hunter, BQS, and dedupe checks for real-time validations
- Established key performance indicators (KPIs) and created relevant dashboards to track the product's success and monitored metrics regularly, identifying areas for improvement and growth
- Regularly communicated product updates, timelines, and achievements to executive stakeholders and cross-functional teams, fostering a collaborative and transparent work environment.
Senior Manager
ICICI Bank
12.2018 - 07.2021
- Led end-to-end credit lifecycle automation, streamlining processes and enhancing operational efficiency for relationship managers
- Implemented ICOS modules for defaulter checks, digitized Credit Appraisal Notes, and automated post-sanction activities, saving time and resources
- Collaborated with SaveRisk for real-time data fetch, automating CMA reports, advanced analytics, and customized alerts, enabling quicker and data-driven credit decisions
- Developed EWS platform for proactive risk monitoring, ensuring timely risk mitigation through rule-based triggers
- Implemented Credit360 system, providing business heads with One-View and real-time nudges, improving decision-making and customer service
- Leveraged diagnostic analytics and automated MIS generation, ensuring regulatory compliance and data-driven operations
- Managed internal system integrations, reducing data processing time and improving accuracy
- Conducted comprehensive training for 1500+ employees, facilitating a smooth transition to automated processes
- Digitized AQR and NPA review, simplifying approvals with rule engine-based applications
- Created a database of 1.5+ million doubtful companies and debtor/creditor search tool, empowering relationship managers with valuable insights
- Achieved 50% increase in credit sanction process efficiency, contributing to improved customer satisfaction
- Recognized as a core member in technology updates and vendor evaluation, showcasing strong leadership and technical acumen.
Associate Project Manager
MAQ Software
05.2017 - 10.2018
- Successfully managed and delivered data solutions and Business Intelligence (BI) projects for Fortune 25 companies as a Project Manager at MAQ Software
- Utilized Visual Studio as an agile project management tool to plan, track, and manage project tasks, enabling efficient collaboration and streamlined project delivery
- Acted as the primary point of contact for clients, building strong relationships and effectively managing their requirements and feedback throughout the project lifecycle
- Actively contributed to process improvement initiatives, identifying areas for optimization and implementing measures to enhance project efficiency and delivery
- Provided pre-sales support to business analysts through feasibility analysis, security reviews, high level estimation, and timeline recommendation
- Received multiple appreciations from clients and higher management for delivering high-quality work, meeting project objectives, and exceeding expectations which helped in contract renewal with the client
Software Engineer
Samsung
06.2012 - 07.2015
- Led a team of 14 people, organized induction programs, and trained 40 individuals on the memory optimization module, enhancing their technical skills and productivity
- Coordinated with international teams across South Korea, China, and India to gather and analyze data, facilitating effective collaboration and information exchange
- Ensured on-time completion of 20 projects by closely collaborating with the project management team and proactively prioritizing testing items
- Achieved a 60% reduction in testing time by automating the process of internal pre-testing for Android devices, improving efficiency and time-to-market
- Designed and developed a memory management algorithm in collaboration with the HQ team in South Korea, specifically for flagship models, contributing to enhanced performance and user experience
- Recognized as the Employee of the Month and received top ratings in 2013 for exceptional performance in the Tizen project, demonstrating consistent dedication and outstanding results.
Education
MBA -
IIT Bombay
2017
B. Tech. - Computer Science
NIT Durgapur
2012
XII -
SJBSVM, C.B.S.E.
2005
X -
SJBSVM, C.B.S.E.
2007
Additional Information
PMI-ACP (Project Management Institute - Agile Certified Practitioner)
Proficient with querying data using SQL, analyzing through visualization tools like PowerBI
Awarded multiple scholarship for exemplary academic performance during MBA
Handled various positions of responsibilities in social, cultural and technical departments
Among top 1% students in engineering and MBA entrance exams
Timeline
Product Owner
Axis Bank
07.2021 - Current
Senior Manager
ICICI Bank
12.2018 - 07.2021
Associate Project Manager
MAQ Software
05.2017 - 10.2018
Software Engineer
Samsung
06.2012 - 07.2015
MBA -
IIT Bombay
B. Tech. - Computer Science
NIT Durgapur
XII -
SJBSVM, C.B.S.E.
X -
SJBSVM, C.B.S.E.
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