Results-oriented professional bringing expertise in strategic planning, process optimization, and team leadership. Committed to overseeing all areas of daily operations and continuous improvement to set the stage for success in dynamic environments.
Overview
9
9
years of professional experience
Work History
Head of Operations
Edvanta Technologies Pvt. Ltd.
Noida
05.2017 - Current
Developed, implemented, and enforced operational policies and procedures.
Monitored performance metrics to identify areas of improvement in operational efficiency.
Led cross-functional teams in the development of new products and services.
Established quality assurance standards across all departments within the organization.
Provided leadership, mentorship, and guidance to team members in order to foster a collaborative work environment.
Developed long-term strategies for improving operational efficiency while maintaining high quality service levels.
Recruited, hired, trained, coached, evaluated, and terminated personnel as necessary.
Oversaw the maintenance of equipment used in daily operations activities.
Business & Quality Assurance Analyst
Ballistic Learning Pvt. Ltd.
New Delhi
01.2016 - 05.2017
Engaged stakeholders to gather detailed requirements and translate them into technical specifications for the development team.
Collaborated with developers and IT teams to design solutions that meet business requirements.
Created, edited, and updated project manuals and technical documentation used by entire QA team.
Recommended improvements to systems and procedures for increased productivity.
Maintained detailed documentation of test cases, results, and defect reports for future reference.
Education
Online Certification - Data Science
Babson College
Massachusetts, USA
09-2016
Bachelor of Science - Chemistry (Hons.)
University of Delhi
Delhi, India
05-2013
Skills
Workforce Planning
Operational Excellence
Business Analysis
Quality Assurance
Data Analysis
Change Management
Process Improvement
Agile/Lean Methodologies
Project Management
Customer Experience Management
Service Delivery Optimization
Notable Clients
Piramal Foundation
Alembic Pharmaceuticals
London Business School
Indian School of Business
Pearson
Arizona State University, and many more
Timeline
Head of Operations
Edvanta Technologies Pvt. Ltd.
05.2017 - Current
Business & Quality Assurance Analyst
Ballistic Learning Pvt. Ltd.
01.2016 - 05.2017
Online Certification - Data Science
Babson College
Bachelor of Science - Chemistry (Hons.)
University of Delhi
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