Open To Work
Rohit Negi
IT Support Engineer
Noida,UP
Summary
Results-driven IT Engineer with expertise in Azure AD and Active Directory. Proven ability to enhance system performance and streamline IT processes, ensuring efficient technical support and user satisfaction.
Overview
1
1
Certification
5
5
years of professional experience
Work History
IT Engineer
Gojoko Technologies
09.2022 - Current
- Provided technical support for hardware and software issues, ensuring timely resolution of user inquiries.
- Diagnosed and resolved network connectivity problems using industry-standard tools and protocols.
- Configured and maintained company devices, enhancing overall operational efficiency.
- Collaborated with cross-functional teams to streamline IT processes and improve service delivery.
- Diagnosed and resolved technical issues, enhancing system performance and user satisfaction.
- Troubleshot complex technical issues, providing timely resolution to minimize disruptions.
- Established strong vendor relationships for procurement of high-quality hardware and software products at competitive prices.
- Managed and monitored installed systems for highest level of availability.
Senior IT Operations Associate
Coforge India
06.2022 - 12.2022
- Provided technical support to end-users, resolving issues through remote troubleshooting and problem-solving techniques.
- Managed ticketing system for incident tracking, ensuring timely resolution of service requests and user inquiries.
- Collaborated with cross-functional teams to improve IT processes and enhance service delivery efficiency.
- Maintained documentation of technical procedures and knowledge base articles for future reference and training purposes.
Service Desk Specialist
UST Global
01.2021 - 06.2022
- Resolved technical issues for end-users, ensuring timely support and high satisfaction rates.
- Collaborated with IT teams to streamline support processes and enhance service delivery efficiency.
- Managed ticketing system, prioritizing incidents to optimize response times and resource allocation.
- Managed ticketing system effectively, prioritizing tasks based on urgency and impact on business operations.
- Used ticketing systems to manage and process support actions and requests.
Education
Master of Science - Computer And Information Sciences
Maharaja Agrasen Himalayan Garhwal University
Pauri, India06-2023
Bachelor of Science - Computer And Information Sciences
Maharaja Agrasen Himalayan Garhwal University
Pauri, India06-2021
Skills
- Azure AD Active Directory Admin
- Remote Desktop Support and Help Desk Support
- IT Asset Management and Mobile Device Management
- Ticket Management (Jira, ServiceNow and Zendesk)
- Mac and Window Support
- JAMF and Intune Administrator
- Desktop Support Technical Support
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
HybridRemoteOn-SiteSalary Range
₹45000/yr - ₹200000/yrCertification
- Microsoft Office 365 Administration from Udemy
AZ-104 Microsoft Azure Administrator from Udemy
Timeline
IT Engineer
Gojoko Technologies
09.2022 - Current
Senior IT Operations Associate
Coforge India
06.2022 - 12.2022
Service Desk Specialist
UST Global
01.2021 - 06.2022
Master of Science - Computer And Information Sciences
Maharaja Agrasen Himalayan Garhwal University
Bachelor of Science - Computer And Information Sciences
Maharaja Agrasen Himalayan Garhwal University