Rohit Palande
Pune
Summary
Dynamic Sales Head with a proven track record at Demyto Autotech Solutions, specializing in developing strategic sales plans and enhancing customer relationships. Demonstrated expertise in event coordination and promotional campaigns, resulting in substantial market growth. Known for strong communication and problem-solving abilities that elevate customer satisfaction and operational efficiency. Aiming to leverage these skills to drive further success in a forward-thinking organization.
Overview
11
11
years of professional experience
Work History
Sales Head/Event Marketing Coordinator
Demyto Autotech Solutions Pvt. Ltd.
Pune
06.2016 - Current
- Initially dealt with selling of Insurance & Tyres to Fleet owners
- Created Servicing packages as per Car model standards
- Tie-up's with multibrand service centers all over Pune & PCMC
- Handling online inquiries through calls & contact forms
- Introduced Doorstep Car service which can provide convenience to Customer
- Arranged various Society/Corporate Events (Car Checkup Camps)
- Coordination process in between Sales & Operations team
- Assigning Car pickups as per the scheduled date & time
- Assigning Doorstep Car service appointments as per scheduled date & time
- Maintaining/Updating daily Sales conversion report with management
- Assisted with the organization and execution of operational processes
- Monitored inventory levels to ensure adequate stock availability
- Developed strategies for streamlining workflow processes
- Resolved customer service issues in a timely manner
- Conducted training sessions for new employees on operational procedures
- Developed and implemented strategic sales plans to increase market share
- Conducted regular meetings with team members to review progress on goals and objectives
- Collaborated with marketing team to develop promotional campaigns for target areas
- Analyzed customer data to identify trends and recommend changes to sales approach
Travel Consultant
Flightshop Div. of FCM Travel Solutions India Pvt. Ltd.
Pune
04.2015 - 03.2016
- Handling walk-in, online guest and visiting potential customers for promoting tour packages
- Dealing with online leads, customizing package, negotiating with suppliers for rate, closing the booking
- As per client requirements designing itineraries with costing
- Responsible for booking international packages with Visas and domestic packages
- Provided customers with detailed information about travel destinations and packages
- Developed customized travel plans to meet customer needs and preferences
- Resolved any issues related to travel plans and services
Tour Coordinator
PLANO TRAVEL HUB
Pune
04.2014 - 03.2015
- Customer Invoicing
- Customer Relations
- Operations Management
- Customer Relationship Development
- Marketing
- Inventory Coordination
- Customer Relationship Management
- Team Training
- Handling walk-in, online guest and visiting potential customers for promoting tour packages
- Dealing with online leads, customizing package, negotiating with suppliers for rate, closing the booking
- As per client requirements designing itineraries with costing
- Responsible for booking international and domestic packages
- Developed detailed itineraries for both domestic and international tours, ensuring all logistical needs were met
- Provided personalized customer service to ensure a positive tour experience for clients
Sr. Tour Coordinator
Club7 Holidays
Pune
- Developed detailed itineraries for both domestic and international tours, ensuring all logistical needs were met
- Provided personalized customer service to ensure a positive tour experience for clients
- Coordinated travel arrangements such as flights, car rentals, transfers and visas
Franchisee Incharge
KUONI together with SOTC travel Co.
Pune
- Visiting potential customers like Doctors, Engineers, and Builders to provide them information about the services offered by the company to generate sales lead
- Making awareness about the company in the market by various advertising techniques like e-mailers, sms campaign and by arranging social programs by coordinating with local well known social leaders as well as news papers
- Providing leads to the sales executive to generate revenue and profitability of the company
- Promoting Domestic / International tour packages
- Handling walk-in guest and visiting potential customers for promoting tour packages
- Responsible for booking international and domestic tour packages
- Developed and implemented sales and marketing strategies to increase brand awareness for the franchisee's business
- Created monthly financial reports and presented them to senior management
- Reviewed customer feedback surveys and worked with employees to improve customer service standards
Marketing/Sales Executive
Kesari Tours Pvt. Ltd.
- Identifying market, approaching to potential customers to introduce the company, explaining services and products offered by the company
- Strategically planning to generate awareness about the company in the market, Assisting clients in identifying appropriate travel package and finalizing the bookings after completing the necessary formalities
- Responsible for booking international and domestic packages
- Introduce H2H, Home to Homer service
- Building new clients as well as maintaining the existing ones through effective services
- Offer travel packages and travel products to customers as well as handling customer queries
Tour Manager
Bhagyashri Travels Pvt. Ltd.
Pune
- Responsible for working with the tour team to achieve the overall brand objectives
- Work with corporate team and local vendors to make sure that the events are well planned and executed
- Responsible for drawing in, engaging and interacting with clients
- Drive sales of designated product
- Educate consumers on product knowledge
- Adhere to the tour calendar and timelines
- Responsible for booking international and domestic tour packages
- Conducted tours for Himachal, Coastal Karnataka, and Kerala as Tour Manager
- Developed and maintained a tour budget to ensure cost-effectiveness
- Organized and coordinated travel arrangements for group tours, including flights, hotels, and ground transportation
- Managed tour itineraries to ensure timely arrival at each destination
- Provided customer service support throughout the duration of each tour
- Monitored safety guidelines for each venue visited during the tour
Education
XII -
Travel & Tourism (Diploma) -
Rathi Institute
Skills
- Problem solving
- Communication
- Event coordination
- Sales strategy development
- Customer relationship management
- Promotional campaign creation
- Team training
- Effective communication
- Customer service
- Work ethics
- Sense of humor
- Supervision
- Strategic thinking
- Deadline management
Languages
- Marathi, First Language
- English, Upper Intermediate (B2)
- Hindi, Upper Intermediate (B2)
Timeline
Sales Head/Event Marketing Coordinator
Demyto Autotech Solutions Pvt. Ltd.
06.2016 - Current
Travel Consultant
Flightshop Div. of FCM Travel Solutions India Pvt. Ltd.
04.2015 - 03.2016
Tour Coordinator
PLANO TRAVEL HUB
04.2014 - 03.2015
Sr. Tour Coordinator
Club7 Holidays
Franchisee Incharge
KUONI together with SOTC travel Co.
Marketing/Sales Executive
Kesari Tours Pvt. Ltd.
Tour Manager
Bhagyashri Travels Pvt. Ltd.
XII -
Travel & Tourism (Diploma) -
Rathi Institute
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