Ms office
Rohit Passi
Sales
Delhi
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
13
13
years of post-secondary education
2
2
Languages
Work History
Customer Service Specialist
Infiniti Retail Ltd. (Croma)
Delhi
10.2018 - Current
- Resolved concerns with products or services to help with retention and drive sales.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Provided primary customer support to internal and external customers.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Utilized customer service software to manage interactions and track customer satisfaction.
Assistant Cafe Manager
CAFE COFFEE DAY
Delhi
03.2018 - 10.2018
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
- Managed display products effectively to achieve consistent sales with minimal waste.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
Crew Trainer
Mc Donald’s
Delhi
06.2015 - 02.2018
Crew Trainer
McDonald’s India
Delhi
02.2011 - 06.2014
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Taught new team members correct procedures for all areas of operations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Set positive example for team members by providing high-quality, efficient service.
Education
10th+2 - Commerce
Delhi United Christian Senior Secondary School
Delhi 04.1995 - 03.2008
Skills
[Type] support
Telephone etiquette
Good communication skills
Customer Relations
Sales expertise
Warehousing practices and procedures
POS systems expert
Shipping procedures understanding
Creative problem solving
CRM
Recordkeeping strengths
Stocking and replenishing
Excellent written and oral communication
Ms office ,SAP ECC, SAP CRM
Software
SAP CRM,SAP ECC
Timeline
Customer Service Specialist
Infiniti Retail Ltd. (Croma)
10.2018 - Current
Assistant Cafe Manager
CAFE COFFEE DAY
03.2018 - 10.2018
Crew Trainer
Mc Donald’s
06.2015 - 02.2018
Crew Trainer
McDonald’s India
02.2011 - 06.2014
10th+2 - Commerce
Delhi United Christian Senior Secondary School
04.1995 - 03.2008