Biking , travelling , swimming and gymming
Rohit Pathak
Regional Head - Mortgaes
Delhi,DL
Summary
Strategic individual with an exceptional background in Industry. Highly experienced in building lasting customer relationships.
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Product or Service expertise, including competitive offerings, pricing and market positioning.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
20
20
years of professional experience
8
8
years of post-secondary education
1
1
Language
Work History
Regional Head - Mortgage
ICICI Bank
Delhi, Delhi
07.2022 - Current
- Monitored staff performance by actively engaging in and observing day-to-day activities.
- Produced Number reports per week to analyze job performance against team goals.
- Reviewed financial reports to identify potential issues, cost saving opportunities and significant departures from budget.
- Attended weekly meetings to discuss and optimize strategies.
- Participated in promotional opportunities and onboarding of new accounts.
- Visited sites periodically to view service levels and adherence to global service standards.
- Represented company at various national and global events.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Encouraged departmental employees to present positive, exemplary image to customers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed detailed plans based on broad guidance and direction.
- Launched quality assurance practices for each phase of development
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited and developed employees for Type department.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Managed senior-level personnel working in marketing and sales capacities.
- Communicated best practices among on-site and external personnel to align efforts and goals.
Regional Head Retail Branch Banking
ICICI Bank
Ghaziabad , Uttar Pradesh
04.2017 - 07.2022
- Used coordination and planning skills to achieve results according to schedule.
- Prepared variety of different written communications, reports and documents.
- Developed and maintained courteous and effective working relationships.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Carried out day-to-day duties accurately and efficiently.
- Participated in team-building activities to enhance working relationships.
- Collaborated with team members to achieve target results.
- Conducted research, gathered information from multiple sources and presented results.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Worked with customers to understand needs and provide excellent service.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Cluster Branch Manager
ICICI Bank
Ghaziabad , Uttar Pradesh
04.2014 - 04.2017
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Maintained energy and enthusiasm in fast-paced environment.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Worked with customers to understand needs and provide excellent service.
- Created plans and communicated deadlines to complete projects on time.
- Developed team communications and information for meetings.
Branch Manager
ICICI Bank
Delhi , Delhi
01.2013 - 04.2014
- Forecasted trends and recommended improvements based on financial risk analyses.
- Engaged employees in business processes with positive motivational techniques.
- Developed and delivered polished sales presentations in order to highlight product and service quality.
- Gathered and reviewed customer feedback to improve operations.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Consulted customers to boost product sales and services.
- Implemented service improvements to enhance sales cycle.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Complied with regulatory guidelines and requirements.
Education
Senior Secondary Schooling - English, Physics , Chemistry And Biology
Kendriya Vidyalay
Dehradoon 1991.04 - 1992.03
Bachelor of Science - BSc
Ch Charan Singh University
Meerut 04.1992 - 03.1996
MBA - Marketing And HR
IPM
Meerut 04.1997 - 04.2000
Skills
Mortgage broker collaboration
undefinedAccomplishments
- Supervised team of Number staff members.
- Achieved Result through effectively helping with Task.
- Collaborated with team of Number in the development of Project name.
Interests
Timeline
Regional Head - Mortgage
ICICI Bank
07.2022 - Current
Regional Head Retail Branch Banking
ICICI Bank
04.2017 - 07.2022
Cluster Branch Manager
ICICI Bank
04.2014 - 04.2017
Branch Manager
ICICI Bank
01.2013 - 04.2014
MBA - Marketing And HR
IPM
04.1997 - 04.2000
Bachelor of Science - BSc
Ch Charan Singh University
04.1992 - 03.1996
Senior Secondary Schooling - English, Physics , Chemistry And Biology
Kendriya Vidyalay
1991.04 - 1992.03
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