Decisive, action-oriented and results-focused putting forth an experience of over 16 years in Mortgage Underwriting, Credit Risk Assessment & Project Management. Having more than 9 years’ experience in a Managerial role. Skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. Pursuing new professional challenges with a growth-oriented company.
Skills
Problem solving ability
People Management
Excellent Communication Skills
Analytical and Critical Thinking
Mortgage Underwriting Expertise
Financial Budgeting and Reporting
Risk Assessment Skills
Agile Scrum Master
Lean Six Sigma Projects
Work History
Sr Manager
Flyhomes Residential India Pvt Ltd
Mumbai
07.2021 - 11.2022
Managing Team of US Mortgage Origination and Underwriting of FHA, VA & Conventional loans for “Flyhomes Mortgage Inc”
Reviewed and analyzed reports, records and directives to obtain data required for planning department activities
Recommended and implemented successful strategies to maximize revenue
Implemented and developed operational standards, policies and procedures
Performed tasks central to program progress, including scheduling, budgeting and accounting, and resource management
Communication & coordinated with management, stakeholders and project team members
Developed and implemented new filing systems to improve organizational efficiency and productivity
Provide assistance, quality control monitoring, and training to develop underwriting processes for back up personnel
Ensure all process level SLAs with regards to Productivity, Accuracy, Turn Times, Staffing, etc
Propose technology team to automate the system for process improvement opportunities
Provided strong leadership to enhance team productivity and morale
Develop and administer new-hire and specific job function training
Manager
XL Dynamics India Pvt Ltd
Mumbai
08.2009 - 07.2021
Managing Risk Analysis Team of US Mortgage Origination and US Underwriting of FHA & Conventional loans for “Sun West Mortgage Company Inc”
Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions, and common goals
Manage the professional development and training of staff, including internal program and staff evaluation, to drive productivity and effectiveness
Performed statistical analyses to gather data for operational and forecast team needs
Managed scheduling, budgeting and performance of a diverse range of continuous improvement projects with a high degree of business risk
Worked closely with executive leadership to strategize innovative business processes and technology initiatives, resulting in an 80% improvement in operational efficiency\Cross-trained existing employees to maximize team agility and performance
Identifying gaps and proposing the implementation modification/improvement in KRA/KPI in the process of Origination and Underwriting
Propose technology team to automate the system for process improvement opportunities
Reviewing, examining and underwriting loans to ensure eligibility and compliance with investor standards
Maintain a database to track all customer complaints/ process issues and causes and drive actions to minimize them
Ensure all process level SLAs with regards to Productivity, Accuracy, Turn Times, Staffing, etc
Monitoring daily performance and strive for continuous process improvements & standardization in productivity through resource optimization
Doing quality checks and ensuring the work is done meeting all quality and turnaround time
Coordinating with all the operational heads regarding their requirement of manpower within their departments
Achievements:
Awarded as Star Performer of year in 2011
Awarded as “Marathon Person of XLD” of year in 2012
Promoted to “Assistant Manager” in year 2013
Promoted to “Manager” in year 2018.
Credit Manager
Fullerton India Credit Company Ltd
Nasik
10.2007 - 05.2009
Decisions and processing the loan proposals for various kinds of loans like Personal, Business, Mortgage, Home and Machinery including ordering and verification of credit reports, title, etc
Managing team of credit officers, collection officers and operations staff
Monitoring of loan accounts, checking of loan documents and supervising the timely preparation of MIS reports
Assist the management in defining the underwriting policies which are lieu with government handbooks
Gaining the market approval by effectively satiating to the customers’ requirements, financiers and properly estimating the market fundamentals
Ensuring portfolio quality is maintained at the highest standards and delinquency is under control
Striving for continuous improvement in productivity
Setting up of loans into the system and verifying the data with the source documents
Interacting with the customers before finalizing on the credit policies
Recommending the credit approvals as per the authorized limits
Assessing loan attributes and documentation for soundness and accuracy
Doing quality checks ensuring the work is done meeting all quality and turnaround time
Analyzing the portfolio health and risk involved in particular segment of assets & profile and giving timely feedback to sales team
Deliver on the goals of customer and employee satisfaction
Achievements:
Promoted to Branch Senior Credit Manager within 6 months of joining
Leaded the top branch amongst the other branches in Maharashtra.
Senior Credit Officer
India Bulls Credit Services Ltd
04.2006 - 10.2007
Reviewing, examining and underwriting loans proposals for various kinds of loans like STPL to ensure eligibility and compliance with investor standards
Responsible for fixing out the approval rate and the plausible cost of acquisition of the branch
Monitoring the TAT on a regular basis ensuring the levels are always within the stipulated band width
Spearheading the team responsible for the MIS submittals, fraud control and CPV
Carrying out quality audits every quarter
Ensuring the function of the organization is within the set norms, policies and procedures
Achievements:
Promoted to Senior Credit officer within 6 months of joining