Rohit Pawar
Account Manager- Resident Expert
New Delhi
Summary
Motivated and dependable professional with a Bachelor’s in Business Administration and experience in customer service and account management. Eager to contribute to the success of a reputed organization while continuously learning and growing both personally and professionally.
Overview
7
7
years of professional experience
Work History
Account Manager – Resident Expert
Midland Credit Management, Inc. (Encore Capital Group)
12.2021 - Current
- Handle complex queries and ensure resolution in a timely manner.
- Manage account operations and ensure high client satisfaction.
- Mentor and support new team members.
Customer Service Executive
Concentrix Daksh Services India Pvt. Ltd.
05.2021 - 12.2021
- Provided support and assistance to customers via multiple communication channels.
- Maintained accurate customer records and resolved service issues efficiently.
Customer Service Executive
Concentrix Daksh Services India Pvt. Ltd.
09.2019 - 10.2020
- Addressed client concerns and ensured quality service delivery.
- Assisted in achieving team performance metrics.
Intern – Process Analyst
Scientific Development Research Organisation
06.2018 - 07.2018
- Conducted data analysis to support process improvement initiatives.
- Prepared reports for internal review and project planning.
Education
Business Analytics - Currently Pursuing Certification in BA- Finance
Symbiosis International University
Pune, India 04.2001 -
Bachelor of Business Administration - BBA
Jagannath International Management School
01.2016 - 01.2019
Senior Secondary - Science Stream
New Green Field School
High School - undefined
New Green Field School
Skills
- MS Office (Excel, PowerPoint, Word)
- Customer Relationship Management
- Communication and Interpersonal Skills
- Quick Learner and Adaptive
- Collaborative teamwork
Interests
Hiking
Football
Reading
Listening to music
Timeline
Account Manager – Resident Expert
Midland Credit Management, Inc. (Encore Capital Group)
12.2021 - Current
Customer Service Executive
Concentrix Daksh Services India Pvt. Ltd.
05.2021 - 12.2021
Customer Service Executive
Concentrix Daksh Services India Pvt. Ltd.
09.2019 - 10.2020
Intern – Process Analyst
Scientific Development Research Organisation
06.2018 - 07.2018
Bachelor of Business Administration - BBA
Jagannath International Management School
01.2016 - 01.2019
Business Analytics - Currently Pursuing Certification in BA- Finance
Symbiosis International University
04.2001 -
Senior Secondary - Science Stream
New Green Field School
High School - undefined
New Green Field School
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