Dynamic professional with over 8 years of experience in insurance operations and systems support, proficient in transitioning from operational leadership to business analysis and project management roles. Expertise includes effectively bridging IT and business through a unique combination of technical knowledge and operational domain experience. Committed to delivering measurable outcomes, enhancing system performance, and supporting revenue operations while demonstrating proactive analysis, stakeholder alignment, and efficient issue resolution. Proven track record of driving initiatives that optimize processes and elevate organizational success.
Business Analysis