

Results-driven professional with strong expertise in data analytics, business intelligence, and process optimisation. Skilled in SQL, advanced Excel/VBA, and dashboard development to translate complex data into clear, actionable insights. Experienced in KPI tracking, forecasting, and root-cause analysis to support strategic and operational decision-making. Adept at maintaining CRM data integrity, automating workflows with modern AI tools, and collaborating across teams to improve efficiency and business outcomes. Committed to delivering reliable analysis, scalable solutions, and continuous improvement.