Rohit Raghuwanshi
Mumbai
Summary
Eight years of IT industry experience specializing in business analysis and technical implementation within BFSI and supply chain management sectors. Proficient in requirement gathering, creating BRD and FRD documents, and developing user stories. Experienced in Agile methodology, UAT testing, and CRM configuration, with strong skills in SQL and JIRA. Demonstrated ability to manage stakeholders effectively and deliver results in complex projects.
Overview
8
8
years of professional experience
Work History
Business Analyst
Businessnext(CRMNEXT)
Mumbai
07.2023 - Current
- Currently leading a project for IndusInd Bank as a Business Analyst for the VRM (Virtual Relationship Manager) module—responsible for BRD/FSD creation, client coordination, development, API integration, and dialer-CRM-DSU system integration.
- Bank Danamon (Mumbai/Indonesia) – Delivered CRMNEXT-based solutions for BDI Call Type and credit/debit card dispute management; configured Auto-flows, layouts, and dispute workflows using codeless tools.
- Gathered and translated business requirements into BRD, FRD, SRS, and user stories through interviews, workshops, and observation.
- Designed customer journeys and executed UAT testing across Dev and UAT CRM instances to ensure quality delivery.
- Performed end-to-end process analysis using UML, use case diagrams, context diagrams, and flowcharts.
- Conducted impact/gap analysis to align business goals with CRMNEXT capabilities.
- Executed SQL queries via SSMS for product data analysis and supported backend integration activities.
- Created and managed External Data Sources (EDS) and configuration sheets for dynamic field logic.
- Documented detailed process flows and contributed to customer segmentation strategies for engagement improvement.
- Managed project planning, risk resolution, and CRM configuration updates across modules.
- Supported personal finance and credit card CRM processes for ADIB (Abu Dhabi Islamic Bank).
- Strong cross-functional collaboration with tech and business teams to ensure smooth project execution in BFSI domain.
Business Analyst
GEP Solutions pvt ltd
Mumbai
03.2022 - 07.2023
- Company Overview: Client : Cheniere Energy, Mumbai
- Point of contact for the client and responsible for providing business and functional support solving their issues, bugs, queries, enhancements, etc.
- Perform UAT testing and configure new features to production.
- Raising CLI for bug related issue to development team and fix.
- Experience on creating product insight reports.
- Analyzing and fetching product data through SQL (Server Management Studio (SSMS)) queries.
- Delivered documents like BRD\FRD\SRS\use case\Process flow\change request.
- Create scope documents, functional & non-functional requirements documents, User stories, Concept notes for new features or enhancements.
- Experience of S2C (source to contract) & supply change management process/domain.
- Collaborate and lead cross-functional teams of business owners and product manager to determine the business needs and create functional requirements for project team like Epics, features, user stories, acceptance criteria, UI mock-ups/ wireframes with appropriate details.
- Client : Cheniere Energy, Mumbai
Business Analyst
Capgemini India
Mumbai
01.2018 - 03.2022
- Company Overview: Client-US Mcdonald's, Mumbai
- Understanding the User stories & Creating JIRA tickets to resolve the configuration issues.
- RFM(Restaurant file management) Configuration and Weekly Delivery, Store Upgrades and Monitoring.
- Issue triaging and RCA.
- Understanding and implementing the new features.
- Maintaining the Labs, Upgrading the labs with latest build, and performing UAT testing.
- Handling store issues, RFM Instance Refresh.
- Gather all requirement, implement and test the same and deliver to QA for further process.
- Client-US Mcdonald's, Mumbai
Associate
Tata Consultancy Services, TCS
Mumbai
03.2017 - 12.2017
Education
B.tech - Computer Science
Rajiv Gandhi Proudyogiki Vishwavidyalaya
Bhopal06.2016
Mathematics - CBSE
Servite convent Sr. Sec School
Skills
- Project Management
- Documentation Skills
- Requirement Gathering
- CRM
- SQL database
- User Stories
- BRD
- FRD
- Process flow
- Wireframe
- Prototype
- Agile Methodology
- Oracle
- BFSI
- Supply Chain management
- Retail
- AS IS- TO BE analysis
- CRM integration
- Restful APIs
Hobbies and Interests
- Scuba Diving
- Writing
- Photography
- Video-editing
- Cricket
- Guitar
Languages
- English
- Hindi
Personal Information
Nationality: Indian
Timeline
Business Analyst
Businessnext(CRMNEXT)
07.2023 - Current
Business Analyst
GEP Solutions pvt ltd
03.2022 - 07.2023
Business Analyst
Capgemini India
01.2018 - 03.2022
Associate
Tata Consultancy Services, TCS
03.2017 - 12.2017
B.tech - Computer Science
Rajiv Gandhi Proudyogiki Vishwavidyalaya
Mathematics - CBSE
Servite convent Sr. Sec School
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