ROHIT RAJNEE

Worked as Analyst-Fraud operations till March 2021

• Was responsible for prevention and detection of potential fraud across all payment channels by reviewing customers’ accounts
• Monitored debit card fraud alerts daily and took necessary action to protect customers and bank
• Monitored potential fraud activity of payment request through Email, Telephone and Manual payments
• Monitored transaction pattern and specific account activity to assess risk level
• Used to work on FICO and ensured that appropriate actions are taken to mitigate fraud basis alerts received.
• Accurate documentation of all actions taken on case was done in step by step manner
• Reported risk information of critical event and findings to immediate Manager in timely manner
• Actively participated in team meetings to share information and make suggestions for improvements to fraud operations.

Working as Process Expert in Payment Investigations since March 2021

• Coordinated / liaised with IT Support on faults and changes, user Id's, etc
• Worked with Team Manager/Operational Manager to present issues and resolutions for advisors and stake holders
• Worked with Team Manager and took joint responsibility for control, Workflow to ensure process efficiencies are achieved, team performance is optimal , Service Level Agreement are met by ensuring productivity and accuracy measures are in place
• Provided support and cover in terms of process management to other Process Experts as required ensuring effective team working across operations
• Fulfilled Responsibility for verification and authorization of transactions within authorization limits.
• Have ensured that staff understand and adhere to procedures and quality controls, and that checks are completed as required
• Conducted daily huddles to provide process updates and to know about issues which needs to be highlighted
• Acted as back-up Team Manager in his/her absence
• Worked with onshore and offshore teams to prioritize transactions that needs to be turned around on exceptional basis.
• Presented daily reports to higher management and stake holders to showcase status of inventory and highlight issues when required
• Conducted periodical process trainings for advisors and managed training for new joiners
• Ensured all transactions are processed within SLA. Touch base with Team Manager for any assistance.
• Ensured that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards
• Produced detailed and relevant reports for use in making business decisions.
• Reviewed internal systems and organized training plans to address areas in need of improvement.