Rohit Rakshit

• End to End Sales Lifecycle Management for Enterprise Accounts across industries, leading to a 0.75X growth in revenue over seven months
• Develop and implement tailored Customer Experience strategies to foster brand loyalty across various touch points, resulting in a 12% increase in customer satisfaction scores within six months
• Collaborate with internal and client teams to ensure seamless execution of Customer Experience initiatives, achieving a 30% improvement in service delivery times.
• Analyze customer feedback and performance metrics to identify trends, gaps, and opportunities for improvement, driving data-informed decisions and strategy adjustments.
• Establish metrics and KPIs to track the success of CX initiatives, providing detailed reports that show a 8% increase in Net Promoter Scores (NPS) over six months.
• Manage and oversee the implementation of CX programs, including training, technology adoption, and continuous improvement plans to ensure successful delivery and measurable outcomes.

• End-to-End Sales Lifecycle Management for Enterprise Accounts across industries.
• Spearheaded the expansion of key enterprise accounts, driving a 18% increase in annual revenue through the implementation of tailored customer experience (CX) solutions.
• Successfully managing a high-performing sales team of 10+ professionals, consistently exceeding quarterly sales targets and fostering a collaborative and motivated work environment.
• Led the development of customised CX strategies and solutions for large enterprise clients, resulting in a ~20% – 45% improvement in Net Promoter Scores (NPS) scores.
• Leveraged data analytics and CX tools to provide clients with actionable insights, enabling them to make informed decisions and improve their CX initiatives, resulting in a ~35% increase in customer retention rates.

CRM Sales | CX Solution Sales | Enterprise Sales | Pre Sales | New Business Development | Client Acquisition and Retention | RFQs |Customer Lifecycle Management.

Brand Promotions | BTL marketing | Event Management