Rohit Rattan
Sr. Product Manager
Gurgaon
Summary
Diligent Senior Product Manager offering 7 years of success in product roadmap development, market research and data analysis. Highly skilled in identifying opportunities to maximize revenue. Driven and strategic with proven history of superior market penetration and product launch.
Overview
22
22
years of professional experience
2
2
Certifications
Work History
Product Manager MIS and Reporting
American Express India PVT LTD
Gurgaon
08.2018 - Current
- Managed market migrations for Project Darwin while supporting MIS for all LOB’s and Markets.
- Coordinated with Multiple product teams and business partners to create a robust MIS and reporting structure.
- Have lead 2 scrum teams as a PO ensuring we have data availability at all times for the business and products to get the relevant MIS.
- Managed product demonstrations and testimonials for performance evaluation.
- Prioritized roadmap in order to achieve product goals and metrics.
- Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
- Improved product functionality with innovative design solutions, resulting in expanded reporting and analytics.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Generated sponsorships with related and partnering entities to enhance reporting needs.
- Launched successful products by conducting thorough business forums and understanding business needs.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
- Spearheaded collaborative efforts to bring enhanced products for reporting.
- Implemented Agile methodologies for more efficient project management and team collaboration.
- Analyzed metrics to measure product performance.
- Coordinated project planning and execution with team members and team leads.
- Coordinated design meetings and decisions with internal departments and teams.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
- Managed stakeholder expectations effectively throughout the entire product development process.
- Optimized product performance with data-driven analysis and continuous improvement initiatives.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
Configuration Manager -Capabilities
American Express Philippines
Manila
07.2016 - 08.2018
- Lead the CISCO implementation and bringing up the Manila site for Servicing teams.
- Rolled out CiSCO for 3 major markets in Manila for US, UK and ANZ for servicing teams
- Supported full launch and migrations efforts while coordinating with technology, GRE, Operations and other product teams.
- Collaborated with cross-functional teams to ensure seamless software integration, improving overall system performance.
- Assisted in developing training materials related to configuration management tools and processes for internal use.
- Optimized existing configuration processes by implementing automation tools, saving time and resources on manual tasks.
- Designed and developed forward-thinking systems that meet user needs and improve productivity. Implemented stretch the wire strategy while pulling out Cisco to ensure zero impact to migrated teams.
- Managed relationships with vendors involved in configuring hardware or software components, ensuring timely delivery of required products or services.
- Served as a subject matter expert in configuration management during stakeholder meetings, providing valuable insights for decision-making processes.
- Ensured compliance with relevant regulations by maintaining accurate records of all configuration items and their respective changes over time.
- Supervised work of programmers, designers and technicians, assigned tasks and monitored performance against targets.
- Coordinated deployments of new software, feature updates and fixes.
- Conducted data modeling, performance and integration testing.
- Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
- Rapidly prototyped new data processing capabilities to confirm integration feasibility into existing systems.
- Developed conversion and system implementation plans.
- Inspected equipment, assessed functionality, and optimized controls.
- Tested and deployed scalable and highly available software products.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
- Managed complex configuration projects, consistently meeting deadlines and ensuring high-quality deliverables.
- Aligned change management procedures with organizational objectives, facilitating smooth updates without disruption.
- Investigated new and emerging software applications to select and implement administrative information systems.
- Tuned systems to boost performance.
- Developed next generation integration platform for internal applications.
- Established robust version control systems to track and manage software changes effectively, reducing errors during deployment.
- Contributed to the evaluation and selection of configuration management tools, considering factors such as scalability, ease-of-use, and costeffectiveness.
- Supported the successful migration of legacy systems by meticulously managing configurations throughout the transition period.
- Implemented efficient configuration management processes, resulting in improved system stability and reduced downtime.
Program Manager AESP
American Express India PVT LTD
Gurgaon
03.2015 - 07.2016
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Defined business architecture functions including business requirements and process design.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Implemented agile methodologies into program management processes, increasing adaptability in dynamic environments.
- Launched quality assurance practices for each phase of development
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Developed detailed plans based on broad guidance and direction.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed business expectations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Led change management efforts, supporting staff through transitions and promoting buy-in for new initiatives.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Manager Business Systems Development - TRAM
American Express India PVT LTD
Gurgaon
04.2013 - 03.2015
- Managed business partner relationships for servicing products like AESP, Relationship Care, SAC, COVE and lead the user experience testing for these applications
- Lead many programs like launching GSP and leading PEGA installation for servicing portals
- Adapted and lead changes and setup Mobile Labs for testing mobile applications in Infosys Campus.
- Accomplished multiple tasks within established timeframes.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
- Maintained professional, organised, and safe environment for employees and partners.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Launched quality assurance practices for each phase of development
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Lead Business Systems Analyst
American Express India PVT LTD
Gurgaon
04.2006 - 03.2013
- Created and maintained standard operating procedures governing system functions and features.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Educated stakeholders on data protection tactics to reduce breaches.
- Coordinated data migration and consolidation efforts.
- Spearheaded successful software integration projects by conducting comprehensive assessments of end-user needs and providing tailored solutions for seamless transitions.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Championed continuous process improvement efforts by proactively identifying inefficiencies in existing workflows and implementing targeted enhancements for long-term success.
- Consolidated business rules for system enhancements.
- Facilitated clear communication between technical teams and non-technical stakeholders during all stages of development, ensuring alignment on project goals and expectations.
- Tracked feedback at all levels and researched resolutions for common concerns.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Gathered, reviewed and reported on findings.
- Evaluated emerging technologies and industry trends to provide strategic recommendations that supported the organization''s growth objectives.
- Assessed business requirements to create focused solutions.
- Communicated and explained business requirements to team members to understand and implement functional demands.
Lead Customer Service Representative
American Express India PVT LTD
Gurgaon
04.2004 - 03.2006
- Conducted regular team meetings to share best practices, discuss challenges, and foster a collaborative work environment.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Collaborated with cross-functional teams to ensure seamless communication and coordination for customer inquiries.
- Support CSAT and quality initiatives
- Monitoring and coaching on individual performance to improve efficiency
Sr. Customer Service Executive
American Express India PVT LTD
Gurgaon
02.2002 - 03.2004
- Answered calls and used active listening skills to assess cardmembers issues and challenges.
- Analyzed performance data to identify trends and opportunities for continuous improvement in service delivery.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Cross-trained and provided backup support for organizational leadership.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Diploma In Hospitality Management - Hospitality Management
RMI Affiliated To Thames Valley University, London
IndiaSkills
Competitive Analysis
Agile Software Development
User Feedback Collection
End to End Feature Delivery
Project Planning
Teamwork and Collaboration
Troubleshooting and QA
Stakeholder Alignment
Product Roadmaps
Usability Studies
Improvement Metrics Measurement
Requirements Building
Product Vision and Strategy
Interpersonal Communication
User and UX Research
Prioritization and Execution
Scrum Framework
Product Lifecycle Management
Progress Monitoring
Product Development
Iterative Development
Stakeholder Management
Stakeholder Relations
Certification
CPM - Certified Product Manager
Timeline
Product Manager MIS and Reporting
American Express India PVT LTD
08.2018 - Current
Configuration Manager -Capabilities
American Express Philippines
07.2016 - 08.2018
Program Manager AESP
American Express India PVT LTD
03.2015 - 07.2016
Manager Business Systems Development - TRAM
American Express India PVT LTD
04.2013 - 03.2015
Lead Business Systems Analyst
American Express India PVT LTD
04.2006 - 03.2013
Lead Customer Service Representative
American Express India PVT LTD
04.2004 - 03.2006
Sr. Customer Service Executive
American Express India PVT LTD
02.2002 - 03.2004
Diploma In Hospitality Management - Hospitality Management
RMI Affiliated To Thames Valley University, London