Summary
Overview
Work History
Education
Skills
Timeline
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Rohit Ravi

Bengaluru

Summary

  • IT professional with 7 years of experience in server management and Backup & Disaster Recovery (BDR) solutions, skilled in installation, maintenance, and troubleshooting of enterprise backup applications. Additionally, possess 1 year of experience in setting up and supporting VoIP services across international regions including the US, Canada, and the UK.

Overview

8
8
years of professional experience

Work History

Technical Specialist – Tier1

CommVault Sytems Inc
02.2023 - Current
  • Assist in the deployment of Media Agents, Storage, and Hyperscale Nodes.
  • Collaborate with the Engineering Team to identify, document, and resolve product bugs.
  • Coordinate with various Operating System and hardware vendors to enhance the Commvault user experience.
  • Troubleshoot issues related to hardware, OS, and Commvault software running on Hyperscale infrastructure.
  • Diagnose and resolve backup and restore issues across complex environments.
  • Provide training and onboarding support to new recruits, ensuring smooth knowledge transition.
  • Author internal technical documentation and solutions to improve team efficiency and knowledge sharing.

Senior Technical Support Engineer

Infrascale Ind Pvt Ltd
01.2021 - 02.2023
  • Assist in the deployment, configuration, and maintenance of Infrascale solutions including:
    IBDR (Infrascale Backup and Disaster Recovery)
    ICB (Infrascale Cloud Backup)
    ICAB (Infrascale Cloud Application Backup)
  • IBDR:
    Supported customers in automatically backing up data from computers and servers, restoring specific backup versions, retaining backups indefinitely, and booting DR images and VM backups as live VMs on the Cloud Failover Appliance.
  • ICB:
    Helped customers back up data from endpoints including computers, servers, and mobile devices, restore required data versions, and retain backups for unlimited periods.
  • ICAB:
    Assisted customers in backing up data from cloud applications such as Microsoft 365, Google Workspace, and SharePoint. Enabled features such as in-backup search, granular and full restores, and long-term data retention.
  • Conducted root cause analysis (RCA) for reported issues, ensuring accurate diagnosis and timely resolution.

Operations Advisor

Concentrix Technology
10.2018 - 01.2021
  • Aided in the installation and deployment of Backup Exec in a production environment.
  • Analyzed and resolved backup, restore, and storage-related issues to ensure data protection and availability.
  • Designed and implemented strategies for regular backups based on business requirements and compliance needs.
  • Restored business-critical data during disaster recovery scenarios, ensuring minimal downtime.
  • Supported the maintenance and performance tuning of the Backup Exec application for optimal performance.
  • Coordinated with third-party vendors to troubleshoot and resolve environment-related issues.
  • Assisted the L1 support team with escalated cases and provided technical guidance.
  • Conducted periodic training sessions for L1 team members to enhance their technical knowledge and troubleshooting skills.

Technical Support Engineer

CSS Corp
07.2017 - 08.2018
  • Assisted in setting up VoIP services for clients across the United States, Canada, and the United Kingdom.
  • Installed VoIP devices by configuring static IP addresses on routers and enabling port forwarding to ensure seamless connectivity through open communication ports.
  • Installed and configured VoIP mobile applications to provide clients with remote access to landline extensions, enabling global usage even when outside their home country.
  • Customized and modified XML configuration files based on client-specific requirements, including:
    Call Hunt setup
    Numbering Plan Adjustments (NAN)
    Call Blocking     configurations

Education

Bachelor of Science - Computer Application

RKM Vivekanada College Madras University
05.2017

12th - Mathematics And Computer Science

Santhome Higher Secondary School
04.2014

10th - Samacheer Kalvi

Santhome Higher Secondary School
04.2012

Skills

  • Networking Concepts
  • Windows Server OS
  • Windows Client OS
  • Linux Servers
  • NDMP
  • NAS
  • SAN
  • Disk Cartridges
  • Robotic Tape Library and standalone tape drives
  • Basics of Virtualization and Hyper-V
  • Redhat Gluster Storage
  • Redhat 7 OS
  • Rocky 8 OS

Timeline

Technical Specialist – Tier1

CommVault Sytems Inc
02.2023 - Current

Senior Technical Support Engineer

Infrascale Ind Pvt Ltd
01.2021 - 02.2023

Operations Advisor

Concentrix Technology
10.2018 - 01.2021

Technical Support Engineer

CSS Corp
07.2017 - 08.2018

12th - Mathematics And Computer Science

Santhome Higher Secondary School

10th - Samacheer Kalvi

Santhome Higher Secondary School

Bachelor of Science - Computer Application

RKM Vivekanada College Madras University

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