Rohit Ravji Kadam

IP Telephony:

• Implemented, migrated, and upgraded Cisco CUCM clusters (10.x – 14.x) across enterprise deployments.
• Integrated and supported Avaya Call Manager for hybrid environments, alongside Cisco IPT.
• Led the L1 Voice Operations team, provided escalation support, and ensured SLA adherence.
• Configured voice gateways, SIP trunks, MGCP, and PRI, with troubleshooting expertise.
• Managed Call Manager features: Extension Mobility, Call Forwarding, Hunt Groups, Voicemail, Speed Dial, and Call Pickup.
  Performed BCP drills, disaster recovery tests, and scheduled backups on CUCM clusters.
• Registered third-party SIP phones with Cisco Call Manager and configured authentication policies.
• Provided day-to-day operational support, proactive maintenance, and escalated troubleshooting.
• Hands-on with Cisco UCCX call flow and Cisco Finesse for contact center operations.
• Supported Calabrio recording application – troubleshooting user and call recording issues.
• Worked on Cisco Cloud Telephony services, including Simple-2-Call and Smartflo integrations.

Video Conferencing:

• Registration and management of Cisco video endpoints on both Cisco Webex and Expressway.
• Provided technical support for video endpoint issues, and resolved connectivity problems.
• Performing a critical device checklist and monitoring critical video conference meetings.

Webex:

• Administration: Configured and managed Webex Control Hub, including user provisioning, license management, and organizational settings.
• User Support: Provided Tier 2/3 support for Webex Meetings, Webex Teams, and Webex Events, resolving technical issues, and optimizing user experience.
• Security and Compliance: Implemented security policies and compliance standards across the Webex platform, including SSO, DLP, and data retention policies.
• Training and Adoption: Led training sessions for end-users and IT staff on Webex features, best practices, and new updates to enhance adoption and usage.
• Integration: Integrated Webex with other enterprise applications to streamline workflows and communication.
• Monitoring and Reporting: Monitored usage and performance metrics, generating reports for senior management to track adoption, and identify areas for improvement.

• Have been assigned as a CISCO support Engineer for AGC NETWORKS PVT. LTD.
• Troubleshooting and providing support of Cisco IPT for various clients.
• Responsible for service management and incident management.
• Moving, Adding, Change and Deleting Extensions.
• Providing 24x7 supports to the customer
• Configuration of user features such as speed dial, call forwarding, Authcode and voice mail.
• Troubleshooting of IP Phone registration issues.

• Have been assigned as a Network Engineer for ALETHEIA TECNOLOGIES PVT. LTD.
• Resolving Network & Security related issue which are raised by the clients.
• Responsible for troubleshooting, configuring, and deploying security solutions.
• Troubleshooting high utilization, latency and slowness issues.
• Network monitoring and troubleshooting.
• Making Daily & Monthly Down calls Reports.
• Configuring and troubleshooting Router.
• Troubleshooting of VSAT.

• Actively involved in Managing and Configuring the Network Setup.
• Routers command line to check on issue.
• Maintenance of Leased Line using with the Cisco 3800 Router at NAP (Network Access Point) and Cisco 1760 and 1900 series Router at Remote end.
• Installation, Troubleshooting and Maintenance of WAN Network.
• Troubleshooting Leased Line Modems till Service provider router end.
• Airtel 3G router installation in all over the Mumbai.

• IP Configuration of CCTV and video conferencing devices.
• Configuration and maintenance of PBX.
• Knowledge of structured cabling.
• Crimping RJ-45 and RJ-11.