ROHIT RAWAT
Summary
Dedicated Client Success/operation professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Versatile specialist with results-driven and focused approach to completing work. Skilled leader, planner and problem-solver with several-year career in the field. Known for excellent attention to detail and great work ethic.
Overview
7
7
years of professional experience
Work History
Specialist (Client Success & Order Entry)
BRANDMUSCLE
01.2021 - 08.2024
- Understand basic account knowledge to include industry, stakeholders, target audience, primary competitors, client's business goals, client's challenges, and opportunities with the platform supported.
- Learning and applying an in-depth understanding of the client's business, business rules, and business processes related to the BrandMuscle solution.
- Demonstrate the ability to communicate professionally via daily ongoing communications, including both phone and email.
- Develop professional client relationships to achieve exceptional goals.
- Contribute to client calls, and provide updates for projects being managed.
- Using reporting tools and assisting with requests for information.
- Enter complete, accurate, and detailed Jira tickets for all new jobs and issues, and ensure correct account SOWs are linked to all Jira tickets. Responsible for closing Jira tickets once completed.
- Conducting initial training sessions for new joiners.
- Increasing team collaboration through idea-sharing and brainstorming sessions, and providing problem recognition.
- Implementing operational changes requested by the client through coordination with internal teams, and sometimes implementing site changes using client admin tools.
Travel Consultant
DYNINNO GROUP
10.2019 - 03.2020
- Directly Dealing with customers on day to day basis without any supervision
- Achieved individual targets on daily basis
- Liaising and networking with a range of stakeholders including customers, colleagues and 3rd party suppliers
- Making customized itinerary for US based clients
- Providing information to customer about their travel plan
- Knowledge of US to India travel market
- Excellent experience in negotiating packages with the customers as well as vendors
Travel Specialist (Sales & Operations)
TRAVEL TRIANGLE
09.2018 - 05.2019
- Making customized itinerary for customer after doing extensive research
- Providing information to customer about their travel plan
- Good knowledge of Thailand’s Tourism market has done some primary research and added new destination to current packages
- Excellent experience in negotiating packages with the customers as well as vendors
- Using Microsoft Office packages, particularly Excel, PowerPoint and Word to produce clear and concise reports
- Experience in customer support by collecting necessary documents for flight and hotel booking and also for visa processing
Holiday Consultant
SAVN HOLIDAYS PVT. LTD.
06.2017 - 08.2018
- Company Overview: DELHI
- Liaising and networking with a range of stakeholders including customers, colleagues and 3rd party suppliers
- Providing operational support to internal departments and external suppliers as per precise business requirements
- Organizing and attending local and national events such as conferences, seminars, receptions & exhibitions
- Using Microsoft Office packages, particularly Excel, PowerPoint and Word to produce clear and concise reports
- Ensuring that all customer related company-wide filing systems & archive records are accurate and up to date
- DELHI
Education
Bachelor of Science -
D.A.V. (PG) College
Dehradun01.2016
Skills
- Client communications
- MS-Excel
- Strong analytical skills
- Customer/client relations
- Strategy implementation
- Customer support
Timeline
Specialist (Client Success & Order Entry)
BRANDMUSCLE
01.2021 - 08.2024
Travel Consultant
DYNINNO GROUP
10.2019 - 03.2020
Travel Specialist (Sales & Operations)
TRAVEL TRIANGLE
09.2018 - 05.2019
Holiday Consultant
SAVN HOLIDAYS PVT. LTD.
06.2017 - 08.2018
Bachelor of Science -
D.A.V. (PG) College
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