Rohit Saini
Mohali
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
6
6
years of professional experience
Work History
Operations Manager
FXI Expedited Pvt Ltd.
Mohali
02.2022 - 06.2024
- Handled personal and team sales and ensured targets are met on a monthly basis.
- Handled Carrier Sales.
- Actively handled OTR dispatch for company-owned assets and owner operators.
- Sound knowledge on systematic route planning of company fleet, drivers, and ensuring compliance are met.
- used to softawares like Aval, Aljex, ITS, ( Internet Trucktop ), 3G TMS For paperwork and Samsara, Macropoint & Fourkies For Tracking and Tracing and updating internal and customer systems as required
- Handled outbound and inbound drayage and intermodal movements as per customer requirements.
- Developed key performance indicators to measure effectiveness of operational processes.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
Team Leader
Octaane Seven Pvt. Ltd
Mohali
02.2021 - 02.2022
- Planned and coordinated staff training sessions for new and existing employees.
- Provided guidance and support to all members of the sales team to ensure successful completion of tasks.
- Utilized CRM software systems to track customer interactions.
- Oversaw hiring process for new personnel within the department.
- Maintained relationships with customers through regular follow-up calls and emails.
- Promoted culture of customer focus, product knowledge and production solutions to build loyal customer base.
Freight Broker Agent
CSW Pvt. Ltd ( American Logistics Group )
Mohali
07.2020 - 02.2021
- Maintained communication with customers to ensure their satisfaction with the services provided.
- Negotiated freight rates with carriers and customers to ensure cost-effectiveness.
- Provided guidance to shippers on regulations related to international shipping procedures.
- Advised customers on best practices related to shipping options and timing considerations.
OCER ( Supervisor Development Program )
Oberoi Hotels and Resorts
Agra
09.2018 - 02.2020
- Conducted regular staff meetings to discuss menu changes, safety protocols and performance reviews.
- Ensured compliance with health and safety regulations.
- Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.
- Monitored customer feedback surveys and took appropriate action based on results.
- Negotiated contracts with vendors for services such as food supply or maintenance services.
- Handled guest complaints professionally and efficiently.
Education
Bachelor of Science - Hotel And Motel Management
NSHM Knowledge Campus
Kolkata 05-2019
Skills
- Business Planning
- Customer Service
- Organizational Management
- Logistics Oversight
- Workforce training
- FLUENT IN English
- Client Relations
Accomplishments
- several times Employee of the Month
- Have Represented School In Nation Tennis Tournaments
Languages
Punjabi
First Language
English
Upper Intermediate (B2)
B2
Spanish
Beginner
A1
Timeline
Operations Manager
FXI Expedited Pvt Ltd.
02.2022 - 06.2024
Team Leader
Octaane Seven Pvt. Ltd
02.2021 - 02.2022
Freight Broker Agent
CSW Pvt. Ltd ( American Logistics Group )
07.2020 - 02.2021
OCER ( Supervisor Development Program )
Oberoi Hotels and Resorts
09.2018 - 02.2020
Bachelor of Science - Hotel And Motel Management
NSHM Knowledge Campus
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