Rohit Sharma
Greater Faridabad
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
4
4
years of professional experience
Work History
Team Leader
Cyfuture India Pvt Ltd
2023.11 - Current
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored and guided employees to foster proper completion of assigned duties.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Team Leader
Iffco Kisan Suvidha Ltd
2022.06 - 2023.10
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored and guided employees to foster proper completion of assigned duties.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Held weekly team meetings to inform team members on company news and updates.
Customer Care Executive
Iffco Kisan Suvidha Ltd
2020.05 - 2022.05
- Evaluated interactions between associates and customers to assess personnel performance.
- Coordinated timely responses to online customer communication and researched complex issues.
- Conducted surveys to determine customer opinion of products and services.
- Provided customers with updates and periodic statements on service developments and changes in trends.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Bachelor Of Business Administration -
Maharshi Dayanand University
Rohtak04.2018
12th -
Haryana Board of School Education
Faridabad 03.2015
10th -
Haryana Board of School Education
Faridabad 03.2013
Skills
- Key Performance Indicators (KPI)
- Daily Workflow Improvement
- Issue Resolution
- Staff Training
- Call Center Operations
- Leading Employees
- Team Supervision
Timeline
Team Leader
Cyfuture India Pvt Ltd
2023.11 - Current
Team Leader
Iffco Kisan Suvidha Ltd
2022.06 - 2023.10
Customer Care Executive
Iffco Kisan Suvidha Ltd
2020.05 - 2022.05
Bachelor Of Business Administration -
Maharshi Dayanand University
12th -
Haryana Board of School Education
10th -
Haryana Board of School Education
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