Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Rohit Sharma

Rohit Sharma

System Engineer L2
Navi Mumbai

Summary

Supportive Desktop/IT Engineer with 5+ years of experience. My aim is to associated with a company where I can utilize my skills and gain further with enhancing my capabilities, hard work and determination.

Overview

6
6
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work History

System Engineer II

Wipro
01.2023 - Current
  • Managing Tickets and providing support to end users
  • Providing Support to VVIP users.
  • Managing user profile (License, group, Azure AD joining, new profile creation) in Azure Active Directory
  • Providing Desktop Support to user
  • Having Access for Account unlock and reset password
  • Troubleshooting Issues on printer
  • L1 access for Intune.
  • Resolved escalated incidents reported by users involving application failures or other IT related issues promptly.
  • Performed system upgrades, patching, security hardening and monitoring of systems.
  • Provided technical guidance to team members for system administration tasks.
  • Operating System Installation / re-installations, upgrades and manual installation of patches for desktops/Laptops
  • Provided status updates to keep upper management informed and to reach goals.
  • Managed user accounts on domain controller using Active Directory services and Group Policy Objects.

System Engineer

Tata Consultancy Services (TCS)
08.2018 - 01.2023
  • OS (WIN-7& WIN-10) installation on desktop and laptop-manually and remotely, Latest Patches installation, Software installation-upgradation and maintenance of Windows client System
  • Creation, deletion, movement of Domain hostnames in Windows AD and Azure AD
  • Group policy creation, new groups creation in windows AD and apply policy on that group
  • Troubleshoot on Network related issue & providing remote support for SLT (Senior Leadership Team)
  • Administration and maintenance of Windows server2008,2012 Initial access to the SCCM server
  • Troubleshooting issues of software's like SAP, Office365, Outlook, Lotus etc.

Education

MSc Computer Science -

SIES College of Arts, Science & Commerce
Navi Mumbai, Maharashtra
03.2018 - 10.2020

BSc Computer Science -

SIES College of Arts, Science & Commerce
Navi Mumbai, Maharashtra
01.2015 - 10.2018

Skills

Technical Troubleshootingundefined

Certification

AWS Certified Solutions Architect - Associate

Timeline

System Engineer II

Wipro
01.2023 - Current

System Engineer

Tata Consultancy Services (TCS)
08.2018 - 01.2023

MSc Computer Science -

SIES College of Arts, Science & Commerce
03.2018 - 10.2020

BSc Computer Science -

SIES College of Arts, Science & Commerce
01.2015 - 10.2018

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Rohit SharmaSystem Engineer L2