Rohit Sharma
Genaral Affairs
New Delhi
Summary
To pursue a highly rewarding career in Facility management/Administration, seeking for a job in challenging and healthy work environment where I can utilize my skills and knowledge efficiently for organizational growth. Highly motivated to work in a professional environment with new technologies and to put in best efforts for the technical enhancements of organization and myself.
Overview
15
15
years of professional experience
1
1
Certification
2
2
Languages
Work History
Manager (Administration & Security at Plant & Corporate Office)
Escorts Kubota Limited Ltd.
12.2016 - Current
- Platform: Administration Management, Facility Management, Expat management, Time Office- attendance & Payroll, Facility Operations, Vendor Management, Asset management, Housekeeping, Security, CCTV & Access Card, Guest Relations Management, Mailroom Management, Events and Employee's Engagement, Repair & Maintenance, Transport and Cafeteria Management, Operations Management, Inventory and Management reporting, Infrastructure Management, Expat Management, Scrap Management and Waste Management, Asset management, Relocations and Work Place management, Personnel & Statutory Compliances, Corporate Social Responsibilities-CSR, budget planning and analysis
- General Affairs: Achieve Stakeholder satisfaction to expectations.
- Develop and maintain a detailed understanding of business requirements and key factors influencing the requirement for our services
- Develop and implement a tactical program for pursuing key initiatives and innovation leading to demonstrable continuous improvement
- Deliver value-creating opportunities toward Facility Operations Develop strong relationships with all key personnel at site
- Expat Management: Residence arrangements, Hotel & Travel arrangements, Car and Driver management, Lunch arrangements, medical supports etc
- Property Operations: Ensure an adequate supply of materials and service for the proper operation of the facility and enter into supply and service contracts as approved
- Effective team management to ensure smooth operations of Facility Including Soft Service and Hard Service
- Develop and implement innovative programs and processes that reduce the utility costs, increase productivity and increase the savings
- Initiate strategies to achieve measurable improvements in Soft Services Experiences, energy consumption, in conjunction with the Building operation teams
- Coordinate with Building operation teams in setting up and sustaining the best maintenance standards and practices
- Coordinate with Building operation teams in setting up and sustaining the best House Keeping and Other Allied Soft Services standards and practices
- Manage a program of inspections for the property on Energy conservation, Maintenance practices, Utility management and Risk management procedures
- Employee Insurance: Ensuring coverage of all the employees under various insurance policies, Renewals of the policies and review of the Sum-insured, benefits & policy terms, Timely claim settlements, Endorsements (addition& deletions, Policy Training to all staff
- Stakeholder Management: Proactively engage stakeholders to ensure that site expectations are met
- Build and develop effective client / stakeholder relationships across multiple levels of the organization
- On-site key point of contact for Admin in premises
- Procurement & Vendor Management: Ensure vendors are well-managed, delivering services on time and within budget
- Ensure that vendor procurement processes comply with agreed procurement guidelines as well as best practice
- Manage all service contracts, including inspections and quality management of service delivery
- Management of contract resource to achieve Service Level Agreements to Key Performance Indicators at optimum cost
- Contracts Management: Manage all service contracts, including inspections and quality management of service delivery
- Plan and manage all contracts to ensure that they are professionally delivered at the right costs
- Ensure expiries of contracts are well-monitored and re-procurement is initiated if needed
- Ensure contracts are continually assessed to deliver best value to the client
- Finance Management: Budget planning & SGA analysis, ensure expanses done as per the approved budget Timely
- Security and Access Control: Security control like physical guarding, electronic controls, door alarms monitoring, material inward & out ward processes, visitor control
- Theft investigation, lodging of compliant & FIR with Police
- Access control Devices & Time Office, Issuance of temp & perm access cards, create awareness on access control and ensure no tailgating, replacement cards for damage & loss, card deactivation & recovery on separation, visitor passes & inventory reconciliation
- Health & Safety Management: Ensure the provision of a safe working environment
- Ensure compliance with statutory regulations on fire, health and safety standards
- Ensure reporting of the incident/accidents timely, Trainings and defining guide lines for Covid - 19
- Travel Management: Ensure all the travel arrangements for the employees including flights taxi & hotel stay
- Visa and travel insurance in case of overseas travel
- Cafeteria Management: Managing cafeteria lunch for the 450+ staff and pantry services for tea and coffee
- Repairing and maintenance: Carried out all the repairing maintenance time to time as when required basis for the premises like wall painting, plumbing tasks, lights and fixtures etc., Ensures all the PPM are done for all the critical equipment's Like STP, ETP, Transformers, Servo Stabilizer, UPS, PACs & DBs etc
- Meetings and Events: Organizes events and meetings for employee's engagements and business in close coordination with teams like, Foundation Day, family day, Diwali and other rituals calibrations, All staff meetings & L& D trainings
- Team Management: Managing the team of 60+ staff with the help of concerned supervisors, ensures their salaries are timely paid by the agencies and as per the minimum wages notifications given by the governments and all the compliance are adhered
- Assets Management: Ensure all the new asset procurements are timely capitalized and get recorded in FAR also get audit done with process audit team on yearly basis and maintains location wise inventories for all the assets
- Work Place management: Maintain seat data and floor layouts updated as per occupancy and advice management on seat requirement and prepare projection for next six months requirements with available capacity & occupancy
- Having seat set up done for visitors & new starter before on boarding
- Planning and managing of seat relocations and realignments of the teams as per business requirement
- Ensure nameplates, drawers and desk-mates on the work stations
- Site Operations Management: Recommend continuous quality improvement practices and implement Industry Best Practice operations
- Implement building procedures and performance measures and ensure they are maintained at all times
Asset manager (ISP Products Operations)
Bharti Airtel.
12.2013 - 10.2016
- Led a high-performing team of 3-5 Account Managers & Partner Managers
- Partner with Category and Product Management teams to drive product improvement ideas
- Assisted the Country Head of Head of sales to do budgeting, mentoring, appraisals, and team management for SMB Team sales executives
- Worked cross-functionally within sales and service team to drive revenue
- Recruited and developed customer advisors and sales leaders to support continued, 'rocket ship' growth
- Worked cross-functionally within sales and other departments to drive revenue and increase customer satisfaction
- Develop business strategies to raise our customers' pool, expand store traffic and optimize profitability
- Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
- Ensure high levels of customer's satisfaction through excellent service
- Complete store administration and ensure compliance with policies and procedures
- Maintain outstanding store condition and visual merchandising standards
- Report on buying trends, customer needs, profits etc
- Propose innovative ideas to increase market share
- Conduct personnel performance appraisals to assess training needs and build career paths
- Deal with all issues that arise from staff or customers (complaints, grievances etc)
- Proactively engage stakeholders to ensure that site expectations are met
- Build and develop effective client / stakeholder relationships across multiple levels of the organization
- On-site key point of contact for Admin in premises
- Along with his subordinates are responsible for planning, managing profit and loss, handling cash at the store as well as collating daily sales as well as other necessary reports
- Ensure that his store meets the expectations of the customers and lives up to its predefined brand image
Store Manager
DHL Express India Pvt Ltd
Laxmi Nagar
03.2011 - 09.2013
- Engaged in the typical responsibilities of a manager, requiring planning, evaluating, organizing, integrating, and controlling.
- Distribution Process: Maintained receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program operational and personnel policies and procedures.
- Briefings: Supervised daily activities of staff by coaching, delegating, monitoring progress, and providing direction and technical support.
- DSR: Planned and implemented shipping/tracking of goods and coordinated their full order cycle.
- Leadership with complex, cross-functional, global projects, including setting scope, reaching consensus, leading execution, and driving results.
- Global Operations Process: Updated on GOP, basically used for updating about daily activities, especially revenue achievement on a daily basis.
- Customer Service: Strategically plan and manage logistics, warehouse, transportation, and customer services.
- Key Points: Some of the key points which are holding throughout my tenure with DHL.
- Direct, optimize, and coordinate the full order cycle.
- Liaise and negotiate with suppliers, manufacturers, retailers, and consumers.
- Keep track of quality, quantity, stock levels, delivery times, transport costs, and efficiency.
- Arrange warehouse, catalogue goods, plan routes, and process shipments.
- Resolve any arising problems or complaints.
- Supervise, coach, and train the warehouse workforce.
- Meet cost, productivity, accuracy, and timeliness targets.
- Maintain metrics and analyze data to assess performance and implement improvements.
- Comply with laws, regulations and its requirements.
Executive Enterprise Accounts (Sales)
!dea Cellular Ltd (Aditya Birla Group)
11.2009 - 01.2011
- Core Target: Established relationships and engage at staff levels to identify and sell ISP products and services direct to the strategic, complex, or tactically
- Strategy Planning: Carried revenue quota to meets or exceed sales targets and demonstrate continuous progress towards achieving account strategies
- Routine Tasks: Provided day to day leadership and may act as a team leader
- Interaction/Cold Calling: Interacted strongly with customer at the Senior Management level with support on forming a relationship with clients
- Target Areas: Building contacts within Enterprise accounts
- Understand customer's business needs and their priorities and goals for giving them appropriate solutions
- Cross Selling: Identified, developed, executed, and maintained account strategies to drive adoption of Telecom products and their Sub-Products
- Led by example in generating increased fees from existing SP relationships
- Building Relationships: Built and developed relationship networks with clients, including marketing, sales and operational activities
Education
Post-Graduation Diploma in Business Administration -
Symbiosis, Pune
B. Com - undefined
Delhi University
Senior Secondary - undefined
CBSE
Higher Secondary - undefined
CBSE
Skills
Team Leadership
Operations Management
Strategic Planning
Performance Management
Workforce Management
Business Development
Project Management
Accomplishments
- Received a certificate in Fire Training twice and also become a part of firefighting once
- Two times winner of QHSE quiz on national level within Sodexo
- Received a Spot Award from the Division Director for the outstanding support in managing Cowinner Project
- Received EHS certification from head EHS for giving presentation to the induction programs
- Received thank you card from regional compliance head for outstanding support in getting compliance audit done for all 15 locations within region north
Father'sname
Naresh Chand Sharma
Personal Information
- Date of Birth: 10/08/89
- Nationality: Indian
- Marital Status: Married
Training
- Successful completed Kaizen Training
- Successful participated in one-day training workshop on 'Life Saving First Aid' at Macquarie Global
Attributes
- Approachable individual with a professional manner
- Methodical in approach to tasks
- Self-motivated
- An effective time manager with the ability to multi-task
- Strong business operational focus
- Strong in building relationships and able to communicate at all levels
- Team player, and able to work on own initiative
outdoor games
I love to play Volly,Basket ball, cricket, Table Tennis etc.
Certification
Project Management Professional
Timeline
Project Management Professional
10-2024
Manager (Administration & Security at Plant & Corporate Office)
Escorts Kubota Limited Ltd.
12.2016 - Current
Asset manager (ISP Products Operations)
Bharti Airtel.
12.2013 - 10.2016
Store Manager
DHL Express India Pvt Ltd
03.2011 - 09.2013
Executive Enterprise Accounts (Sales)
!dea Cellular Ltd (Aditya Birla Group)
11.2009 - 01.2011
B. Com - undefined
Delhi University
Senior Secondary - undefined
CBSE
Higher Secondary - undefined
CBSE
Post-Graduation Diploma in Business Administration -
Symbiosis, Pune