Rohit Sharma
Senior Atlassian Consultant
Jammu
Summary
As a Senior Atlassian Consultant, I specialize in implementing and optimizing Atlassian tools (Jira, Confluence, JSM etc.) to streamline workflows and enhance team collaboration. I provide strategic guidance, lead customizations and integrations, and deliver training to help organizations maximize their productivity. With expertise in agile methodologies, I drive process improvements and ensure successful tool adoption.
Overview
10
10
years of professional experience
2014
2014
years of post-secondary education
Work History
Systems Engineer
Roku
07.2024 - 10.2024
- Worked at Roku as Systems Engineer to support their Atlassian applications like Jira, Confluence, JSM along with other productivity applications like Slack and Box
SENIOR SYSTEM ADMINISTRATOR L2
Gemini Solutions
09.2020 - 07.2024
- Worked with Gemini solutions as a Senior System Engineer-L2 to support their client PIMCO from Sep-2020 to July-2024
- Upgraded Jira, JSD and Confluence.
- Merged two different Jira instances in to one
- Migrated the Jira cloud version to the On-prem server
- Atlassian stack health check and performance tuning
- Troubleshooted and fixed the Jira and GitLab integration
- Confluence integration with tools like Box and SSRS
- POC for server to Atlassian Cloud Migration
- Achievement: Awarded as the Employee of the Quarter during the first year of my work
SYSTEM ENGINEER
HERE Technologies
02.2019 - 09.2020
- Worked as Atlassian Application support engineer to support and maintain the multiple Jira environments
- Responsible for directly interacting with the clients to gather their user cases and do the implementations as required
- Automate the existing process of working to avoid as much as the workload coming to the team
- Upgrade Jira to the latest enterprise version on the timely manner
- Assist the users in Jira migrations and CSV imports
- Proficiency in writing the groovy/java script to customize the Jira as per the user needs
- Proficiency in using the Jira APIs to integrate the different Jira instances
- Integrated the Jira with various tools like service now
- Configuring and debugging the webhooks with Jira projects
- Analyse the existing setup and suggest and perform the clean-up activities on the timely basis
- Act as the focal point for some plugins such as Jira Service desk, Time to SLAs, Structures for Jira etc
- Analyse and Perform the POC for various plugins
- Training to the users on the timely basis
ATLASSIAN CONSULTANT
Ilabs technologies
08.2018 - 01.2019
- Worked with Ilabs technologies for their client 'TCS' as a contractor to steam line the Jira and support a major Jira upgrade project
- Responsible for Support, Customization & improvement of the Jira services for the end users
- Lead a team of 5 members to administer Jira and work on User cases
- Prepared and executed the upgrade plan for Jira application to bring application to the latest possible version
- Performed the UAT testing and validated servers after upgrade
- Proving the support for any issues or where some assistance is required by the team
- Provided the Agile training to the clients to have the better understanding of the process and optimal use of it using Jira
- Providing the training to the team members on the tool and Agile
PRODUCT SPECIALIST
Span Idea Systems
10.2017 - 08.2018
- Worked with Span Idea Systems for their client 'Cleartrip' as a contractor to run their Atlassian stack
- Atlassian Products Specialist - JIRA Administrator
- Responsible for Support, Customization & Implementation of Jira tool
- Performing Admin tasks and work on User cases
- Had migrated all the projects running in Jira 6.2.3 to Jira cloud
- Implemented Jira in the Organization to be used by all Engineering/HR/Finance teams
- Implemented the user cases gathered from different stake holders on Jira
- Created complex JIRA workflows, conditions and setting up and maintaining JIRA for the Organization
- Implemented Agile process in Cleartrip and had training sessions with the stake holders and Jira users for the same
- Migrated the Cleartrip's support team from Salesforce to Jira and had set up the support environment in Jira to be used by different support teams
- Creation of the dashboards and reports as per the users request
- Creation and maintenance of the knowledge document for the teams using the Jira tool
TECHNICAL ASSOCIATE OPERATIONS
IBM
02.2015 - 03.2017
- Working as an Atlassian Products Specialist - JIRA Administrator
- Responsible for Support, Customization & Implementation of tools like JIRA, Confluence
- Performing Admin tasks and work on User cases
- Responsible for creating complex JIRA workflows, conditions and setting up and maintaining JIRA for large enterprise JIRA environments
- Responsible for planning and executing upgrades to Atlassian systems
- Investigation of problems to determine the root cause
- Implemented & regular maintaining JIRA, Confluence for 10+ large projects JIRA environments
- Working with Product owners (Customers) directly so that they can fully leverage the power of JIRA & other Atlassian products like Confluence for successful product Adoption
- Having extensive experience to work with non-JIRA users to analyse, implement the use cases & setup the JIRA according to customer's business needs
- Trained on Agile and performed the PMO tasks for the team
SYSTEM ENGINEER
Rooman Technology
07.2014 - 01.2015
- Worked as an intern to develop a small-scale Java based web application for internal use also provided the production support for the existing applications
- Requirement gathering and reporting
- Development and implementation
- Production support for the organization
Education
B. Tech - Computer Science
Punjab Technical University
Higher Secondary School Education - PCM
JK board of school education
Secondary School Education - undefined
JK board of school education
Skills
Jira
Timeline
Systems Engineer
Roku
07.2024 - 10.2024
SENIOR SYSTEM ADMINISTRATOR L2
Gemini Solutions
09.2020 - 07.2024
SYSTEM ENGINEER
HERE Technologies
02.2019 - 09.2020
ATLASSIAN CONSULTANT
Ilabs technologies
08.2018 - 01.2019
PRODUCT SPECIALIST
Span Idea Systems
10.2017 - 08.2018
TECHNICAL ASSOCIATE OPERATIONS
IBM
02.2015 - 03.2017
SYSTEM ENGINEER
Rooman Technology
07.2014 - 01.2015
Higher Secondary School Education - PCM
JK board of school education
Secondary School Education - undefined
JK board of school education
B. Tech - Computer Science
Punjab Technical University
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