Rohit Sharma

Experienced IT and cybersecurity leader with a proven track record in managing global teams, driving operational excellence, and implementing robust information security frameworks. Adept at aligning IT strategies with business goals, optimizing processes, and fostering organizational resilience.

Key Highlights:

• Global IT Leadership: Directed IT and InfoSec teams to deliver exceptional support, and align technology solutions with business needs.
• Project Management: Managed end-to-end project lifecycles from POC to deployment, ensuring timely and budget-conscious delivery, while mitigating risks.
• IT Asset Management: Established and enforced global IT asset policies for streamlined asset lifecycle management.
• Information Security: Designed and executed information security programs, policies, and training aligned with ISO 27001:2013, GDPR, PCI-DSS, and NIST standards.
• Compliance & Audits: Conducted security and compliance audits, led annual risk assessments and implemented continuous improvements to controls and processes.
• Incident Response & Testing: Led incident response, penetration testing, and disaster recovery/business continuity initiatives.
• SOC Operations: Implemented SIEM tools like Splunk and Wazuh, achieving 99.99% SLA compliance, and real-time security monitoring.
• Process Improvement: Reduced global VOIP costs by 30%, implemented robust systems for performance tracking, and optimized enterprise services.
• Vendor and stakeholder management: negotiated contracts, secured IT products and services, and collaborated with departments to meet and secure IT needs.
• Team Development: Mentored teams, aligned career aspirations with organizational goals, and fostered a culture of continuous learning and performance excellence.
• Technical Expertise: Proficient in network/system performance management, threat detection/prevention, secure coding practices, and cloud solutions (AWS/GCP).

Proficient IT operations leader with expertise in managing service desks, desktop engineering, and end-user computing across diverse environments. Strong track record of implementing secure, automated technical solutions, and streamlining IT asset management at a national scale.

Key Highlights:

• Service Desk & Support Management: Directed service desk and desktop engineering teams, delivering end-user computing support for Windows, macOS, and Linux platforms.
• IT Asset Management: Developed and enforced IT asset policies, overseeing pan-India asset management to ensure compliance and efficiency.
• Technical Projects: Led projects to enhance corporate security and automation, including endpoint cloud solutions, AV implementation, VMS, meeting room schedulers, and network redesign.
• Licensing and Vendor Management: Managed software licensing, vendor negotiations, and procurement of IT assets, ensuring cost optimization and compliance.
• Operational Excellence: Supervised hardware and software installations, troubleshooting, and upgrades for desktops, printers, telephones, and network equipment.
• Security Administration: Administered endpoint and network security across platforms, ensuring robust protection and compliance.
• Incident and Problem Management: Proficient in ITIL-based incident, problem, and change management practices, ensuring seamless operations and minimal downtime.
• Email & Network Management: Expertise in managing email services (O365, G Suite), and ensuring optimal operation of routers, switches, UPS, and other network hardware.
• Data Center Operations: Hands-on experience managing data center operations, including incident resolution, change implementation, and daily performance monitoring.
• Team Leadership & Development: Provided leadership, mentorship, and professional growth opportunities to IT teams, conducting performance evaluations, and implementing corrective actions.
• Collaboration and Needs Assessment:Proficient IT Operations leader with expertise in managing service desks, desktop engineering, and end-user computing across diverse environments. Strong track record of implementing secure, automated technical solutions and streamlining IT asset management at a national scale.

Experienced IT professional with expertise in troubleshooting, server management, and IT infrastructure maintenance. Proficient in providing seamless technical support and ensuring operational efficiency across hardware, software, and network environments.

Key Highlights:

• Software & Hardware Troubleshooting: Resolved complex IT complaints and ensured optimal performance of desktops, laptops, and peripherals.
• Server & Network Management: Built, upgraded, and maintained servers; monitored health and backups; deployed patches via WSUS server.
• Backup & Security: Conducted regular tape backups, monitored antivirus servers, and addressed security vulnerabilities.
• Email & Client Support: Installed and configured Microsoft Outlook, managed mail IDs and groups, and supported MS Office 365 applications.
• Peripheral Support: Resolved issues related to network and local printers, CCTV systems, and other local servers like SVN, Matrix, and ADC.
• Escalation Handling: Delivered services as per SLA, managed escalation calls, and supported remote users via telephonic assistance.
• Remote Support: Provided L1 support for Linux servers, built and troubleshot remote servers, and assisted with PRI lines and Vonage products.
• Asset Management: Tracked IT assets, updated records, and coordinated with vendors for billing and hardware maintenance.
• Collaboration & Documentation: Created location documents, managed ISP billing, and ensured accurate updates for SVN IDs and mail accounts.
• Team Leadership: Directed the desktop support team to deliver exceptional service, ensuring adherence to organizational standards and SLAs.

Experienced IT professional with hands-on skills in troubleshooting, server management, network maintenance, and IT infrastructure optimization. Proficient in delivering efficient support services and managing critical IT systems to meet organizational objectives.

Key Areas of Expertise:

• Hardware & Software Troubleshooting: Diagnosed and resolved IT issues, ensuring smooth operation of desktops, laptops, and peripherals.
• Server Management: Built, updated, and maintained servers, including Nagios server implementation and monitoring; provided L1 support for Linux servers.
• Network Maintenance: Managed and upgraded networks, supported VPN setups (OpenVPN), and resolved connectivity issues.
• Backup & Security: Conducted regular tape backups, monitored antivirus servers, scanned systems, and addressed security threats.
• IT Asset Management: Tracked and updated IT asset records, ensured SLA compliance, and managed billing and coordination with ISP and hardware vendors.
• Email & Application Support: Installed and configured Microsoft Outlook, managed mail IDs and groups, and supported MS Office 365 applications.
• Peripheral & Local Server Support: Resolved printer, CCTV, SVN, Matrix, ADC, mail server, DNS, and firewall (FortiGate) issues.
• Cloud & Remote Support: Supported cloud FTP/SFTP operations, provided telephonic support to remote users, and managed remote server builds and troubleshooting.
• User Access Management: Handled Windows and VPN login password resets, ensuring seamless access for users.
• Team Leadership: Managed the desktop support team, ensuring prompt resolution of user issues and high service quality.
• Technical Projects: Implemented and monitored Nagios for infrastructure monitoring and provided technical support for Real Networks and Vonage products.

Skilled IT support professional with expertise in software installation, remote desktop assistance, and hardware troubleshooting, delivering efficient and user-focused solutions to meet organizational and individual needs.

Key Skills and Responsibilities:

• Software Installation & Configuration: Installed and configured applications on laptops and desktops, including Lotus Notes, Cisco VPN, SAP, and Microsoft Outlook (2007, 2010).
• Email Support & Maintenance: Managed email accounts, resolved issues like password resets, quota exceedance, and mail database corruption. Proficient in creating archives, restoring mail backups, and compacting user mail databases.
• Remote & Telephonic Support: Delivered remote and telephonic assistance for software issues, email setups, and system troubleshooting for users in various locations.
• Hardware Troubleshooting: Diagnosed and resolved network and local printer issues, as well as hardware-related problems.
• Server Management: Experienced in managing antivirus, print, and shared servers within networks.
• Network Connectivity: Configured and troubleshot Tata Photon+ and Reliance NetConnect+ for seamless connectivity.
• Security & Maintenance: Conducted antivirus updates and scans, resolving threats on desktops and laptops to maintain system integrity.
• Video Conferencing (VC): Organized and troubleshot video conferencing setups for seamless communication with remote offices.
• Password & Access Management: Assisted with Windows and VPN login password resets and access issues.
• SLA Compliance: Provided services aligned with SLA standards, handling escalation calls effectively to ensure user satisfaction.

Experienced in designing and maintaining both local area networks (LAN) and wide area networks (WAN), ensuring seamless connectivity and reliable operation of business applications.

Key Responsibilities and Achievements:

• LAN & WAN Implementation: Built and maintained LAN for the organization and designed WAN internetworks for clients, ensuring optimal connectivity and performance.
• Networking Equipment Configuration: Configured and installed routers and switches to establish robust internetworks for district-wide connectivity.
• Business Application Support: Managed and maintained networking infrastructure for business-critical applications, ensuring uninterrupted service and performance.
• Routing & Remote Access: Oversaw Routing and Remote Access Server (RRAS) to ensure secure and efficient communication across the network.
• Server & Client Configuration: Installed and configured Windows 2003 Server, along with Windows XP and Vista client systems, to support a stable IT environment.