ROHIT SHAW
FLOOR MANAGER
Howrah
Summary
Accomplished Floor Manager at Destimoney Securities Pvt Ltd, adept in employee management and sales development, significantly enhancing team performance and sales targets. Skilled in MS Office and excellent communication, fostering strong customer relations and team leadership. Proven track record in recruitment and achieving aggressive sales goals with a focus on results.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Floor Manager
Destimoney Securities Pvt Ltd
02.2019 - 03.2024
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed team of 70 employees to maintain smooth-running operations of office floor.
- Enhanced team performance through regular training, mentoring, and constructive feedback.
- Managed daily sales operations for smooth functioning and achieving sales targets.
- Promoted sales with aggressive targets and clear goal attainment strategies for individual employees and teams.
- Managed team workload to reach targets for specific tasks.
Team Coordinator
B M A Wealth Creators Ltd
03.2014 - 01.2019
- Supervised 40 co-workers.
- Maintain Accurate and Relevant Customer Administrative Records
- Utilising of Clients Information to Maximise Opportunities to up Selling on Insurance
- Assigned various tasks to group members according to skills and experience to achieve maximum productivity.
- Built strong relationships with customers through positive attitude and attentive response.
- Served as a liaison between management and team members to address concerns and facilitate problem-solving initiatives.
- Worked with customer service to handle escalated customer issues.
- Developed strong relationships with cross-functional teams, facilitating collaborative efforts towards shared goals.
Education
Bachelor of Arts - Calcutta University
Umesh Chandra College
Kolkata, India 04.2001 -
Higher Secondary - W.B.C.H.S.E
Maria's Day School
Howrah, India 04.2001 -
Secondary - W.B.B.S.E
Oxford High School
Howrah, India 04.2001 -
Skills
Department management
Scheduling and Planning
Product Promotion
Excellent Communication
Computer Skills
MS Office
Employee Management
Customer Relations
Employee Relations
Sales Development
Sales Training
Product presentation
Recruitment and hiring
Customer Service
Team Leadership
Timeline
Floor Manager
Destimoney Securities Pvt Ltd
02.2019 - 03.2024
Team Coordinator
B M A Wealth Creators Ltd
03.2014 - 01.2019
Bachelor of Arts - Calcutta University
Umesh Chandra College
04.2001 -
Higher Secondary - W.B.C.H.S.E
Maria's Day School
04.2001 -
Secondary - W.B.B.S.E
Oxford High School
04.2001 -
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