Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Hobbies and Interests
Timeline
Generic

Rohit Shrivas

Nagpur

Summary

Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.

Overview

6
6
years of professional experience

Work History

Technical Support Specialist

Autodesk India
Bengaluru
02.2023 - Current
  • Provide technical assistance to customers via various communication channels, including MS teams, Zoom meetings, Chat.
  • Diagnose and troubleshoot issues related to Autodesk Construction Cloud, BIM 360, Desktop Connector, ensuring and effective resolution
  • Document and track customer interactions, issues, and resolutions using Salesforce, JIRA, Slack.
  • Collaborate with cross-functional teams, including developers and engineers, to identify and resolve complex technical issues
  • Identify and escalate critical or recurring technical issues to the appropriate teams for further investigation and resolution
  • Contribute to the development of technical support resources such as knowledge base and FAQs articles.

Project Engineer

vConstruct Pvt. Ltd
Pune
01.2019 - 05.2022
  • Creating BIM standards, to be used across the organization
  • Offered relevant civil engineering advice to stakeholders and oversight of defects, repairs or modifications of constructed structures
  • Monitored team member's performances and developed improvement plans
  • Worked with senior management on facility needs and delivered ongoing operational support
  • Establishing projects and vertical wide processes to identify strengths, weaknesses and opportunities for improvement.
  • Nurtured subordinates to and helped teammates with the workflows and standard practices
  • Developed project plans, budgets and timelines to ensure successful completion of projects.

Education

B.E - Civil Engineering

Shri Ramdeobaba College of Engineering
Nagpur
05-2019

12th - CBSE- Science

Kendriya Vidyalaya VSN
Nagpur
01.2015

10th - CBSE

Kendriya Vidyalaya VSN
Nagpur
01.2013

Skills

  • BIM 360 and Construction Cloud
  • Management processes
  • Communication skills
  • Team building
  • Leadership abilities
  • Technical support
  • Troubleshooting
  • Salesforce
  • Cross-functional collaboration
  • BIM standards
  • Operational support
  • Process improvement
  • Customer experience
  • Client relations
  • Revit

Accomplishments

  • Worked directly with senior leadership to develop and administer new and niche vertical.
  • Recognized by management and client for exceptional projects deliverables.
  • Provided good customer experience.
  • Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of projects.
  • Planned and nurtured key client relations.

Languages

  • Hindi, First Language
  • English, Corporate level

Hobbies and Interests

  • Sports Enthusiast- Basketball, Cricket and Tennis.
  • Adept reader- Likes reading Indian philosophy, Self-help and investment books.
  • Solving Puzzles- Rubik's Cube (3x3, 4x4 and many more)

Timeline

Technical Support Specialist

Autodesk India
02.2023 - Current

Project Engineer

vConstruct Pvt. Ltd
01.2019 - 05.2022

B.E - Civil Engineering

Shri Ramdeobaba College of Engineering

12th - CBSE- Science

Kendriya Vidyalaya VSN

10th - CBSE

Kendriya Vidyalaya VSN

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Rohit Shrivas