Rohit Singh

• Mentored and guided employees to foster proper completion of assigned duties.
• Built strong relationships with customers through positive attitude and attentive response.
• Initiated timely response to emails, voicemails and written correspondence.
• Worked with colleagues to create prototypes for designs and training materials.
• Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
• Coordinated weekly meetings for internal and external groups.
• Participated in cross-functional team-building activities.
• Monitored operating machinery to assess progress, adjust settings and maintain production speeds.
• Implemented new working processes to deliver multiple improvements.
• Cross-trained and provided backup support for organizational leadership.
• Facilitated training for associates through daily coaching and regular performance appraisals.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.

• Developed documentation, diagrams and specifications to meet project requirements and regulatory standards.
• Established project schedules and monitored tasks to meet milestones during each phase.
• Provided technical assistance to production team when issues arose.
• Prepared scope of work documentation for use in project planning
• Responsible for B2B telecom Sales for Australian Telecom Company. Responsible for B2C Energy Sales for Australian Energy Company.
• Responsible to Educate the customer to Select better billing Company for their Utilities.

• Supported enterprise and business goals by introducing new product and service offerings.
• Designed and prepared technical reports, studies and related documentation.
• Enhanced equipment operation through monitoring, diagnostics and proper maintenance.
• Assembled, installed and tested new equipment and trained users in effective operation.
• Responsible of Recovering the Defective parts form customer of Hewlett-Packard.
• Responsible to arrange a Courier to pick up the parts and have it safely reached to warehouse.
• Responsible of Keeping track of the parts and customer queries.
• Responsible to take call and resolve issue of Hewlett-Packard “Reverse logistics customer”.

● Responsible to contact all logistics partners of Juniper, if any issue with Juniper Customers in Custom and make sure it gets pass through it.

● Responsible to allocate the quantity for the customer and completing their requirement.

● Responsible to create and ID and allocation of Job role for Agents.

● Responsible to create a Weekly ship report and review with client and their service manager.

● Responsible to contact the Juniper Service Manager all around the World, for all any kind of issue.

● Responsible to create all kind of inventory report and discuss with Client on how we can take it forward.

● Responsible to dispatch/shipment of Juniper Networks Parts to the defective parts from one warehouse to Juniper’s Repair Location around the world.

● Also, responsible to Track the location of each part during their shipment or Purge and follow-up with respective Logistics companies.

● Responsible to dispatch/shipment of Juniper Networks Parts to Customer and keep a track of their part, and make sure, it reaches to their customer with in the stimulate time.

● Responsible to Keep warehouse count and Schedule a shipment for Juniper customers.