Rohit Singh

*Working in Phone , Chat and Email support medium in Amazon.

*Worked in North America Chat process

*Worked Amazon Home Services Team

*Worked in Amazon Prime Video D2AS

*Worked in Primary retail calls

* Answered phone calls from customers promptly and courteously.

*Maintained outstanding customer relationships by going the extra mile to assist
with needs and revolve queries
* Provided excellent customer support and guidance while dealing with complex
complaints, offering an empathetic approach to maintain loyal customer
relationships
* Provided an extensive background on product specifications, usability, prices and
other details when requested by customers
« Independently managed the processing of payments on [Software] while taking
customer orders over the phone
* Attended [Timeframe] meetings with sales managers to stay updated on product
changes, promotions and price amendments
* Responded to customer emails, letters and phone calls within company's
communication targets
* Addressed customer service enquiries quickly and accurately.