ROHIT SINGH
Summary
Experienced [Job title] bringing demonstrated success in developing and motivating strong restaurant teams to assist [Number] customers hourly. Keeps all areas clean and sanitized while managing inventory and preventing waste. Positive and upbeat with customers and team members alike.
Well-connected [Job Title] with [Number] years of experience raising alcohol spend per guest experience at high-end boutique restaurants. Expert leader in training bar and wait staff in quality beverage marketing techniques. Sommelier with advanced knowledge of fine wines, beer and spirits.
Customer service-focused hospitality Beverage Director with strong expertise and content knowledge of beer, fine wines and spirits. Built career of [Number] years of experience improving restaurant standards in providing quality beverages and service. Highly skilled in managing employees through entire hiring, training and scheduling areas.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Hotel Waiter
CELEBRITY
01.2024 - Current
- Prepared special services for guests such as honeymoon and other romantic packages.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Kept work environments, equipment and trays clean and sanitized for guests.
- Protected guests by following proper food handling procedures.
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
- Offered knowledgeable suggestions about foods and related wine pairings to guests with discerning tastes.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
Restaurant Supervisor
CELEBRITY
01.2024 - Current
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Coordinated with vendors to guarantee timely delivery of food and beverage supplies.
Assistant Waiter
CELEBRITY CRUISES
06.2023 - Current
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Kept server areas clean and stocked to increase efficiency while working tables.
Restaurant Manager
CELEBRITY
02.2022 - Current
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Correctly calculated inventory and ordered appropriate supplies.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Oversaw food preparation and monitored safety protocols.
- Maximized quality assurance by completing frequent line checks.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Assistant Waiter
Costa Cruise
03.2021 - 04.2023
- Relay orders to the galley, using the ordering software; serving courses from the Galley and beverages from various location, following safe company alcohol serving policies
- Prepare and perform F&B activities (i.e., Cocktail parties and tea time) and special event, as assigned
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Bussed and reset tables to keep dining room and work areas clean.
Assistant Waiter
The Oberoi Gurgaon
06.2018 - 10.2019
- Ensure mise-en-place for all areas of responsibility are prepared 15 minutes prior to service
- Serve food and beverage efficiently and in a courteous manner, according to company standards and procedures
- Provide the highest level of comfort and sales-oriented service to Guests and consistently maintain an impeccable standard of cleanliness and hygiene in assigned areas
Education
advance diploma in Office Automation & Graphics -
Maharashtra state certificate in information technology (MS-CIT) - undefined
Bachelor of Hotel Management (BHM) -
Bangalore University
01.2014 - 04.2018
Master in Travel and Tourism management (MTTM) -
IGNOU (Indira Gandhi National University)
Skills
Food Safety Knowledge
Complaint Handling
Table Setting
Allergy Awareness
Order Taking
Food and Beverage Pairings
Timeline
Hotel Waiter
CELEBRITY
01.2024 - Current
Restaurant Supervisor
CELEBRITY
01.2024 - Current
Assistant Waiter
CELEBRITY CRUISES
06.2023 - Current
Restaurant Manager
CELEBRITY
02.2022 - Current
Assistant Waiter
Costa Cruise
03.2021 - 04.2023
Assistant Waiter
The Oberoi Gurgaon
06.2018 - 10.2019
Bachelor of Hotel Management (BHM) -
Bangalore University
01.2014 - 04.2018
advance diploma in Office Automation & Graphics -
Maharashtra state certificate in information technology (MS-CIT) - undefined
Master in Travel and Tourism management (MTTM) -
IGNOU (Indira Gandhi National University)