Summary
Overview
Work History
Education
Skills
Timeline
Generic
ROHIT SINGH

ROHIT SINGH

Summary

Experienced [Job title] bringing demonstrated success in developing and motivating strong restaurant teams to assist [Number] customers hourly. Keeps all areas clean and sanitized while managing inventory and preventing waste. Positive and upbeat with customers and team members alike.

Well-connected [Job Title] with [Number] years of experience raising alcohol spend per guest experience at high-end boutique restaurants. Expert leader in training bar and wait staff in quality beverage marketing techniques. Sommelier with advanced knowledge of fine wines, beer and spirits.

Customer service-focused hospitality Beverage Director with strong expertise and content knowledge of beer, fine wines and spirits. Built career of [Number] years of experience improving restaurant standards in providing quality beverages and service. Highly skilled in managing employees through entire hiring, training and scheduling areas.

Overview

6
6
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Hotel Waiter

CELEBRITY
01.2024 - Current
  • Prepared special services for guests such as honeymoon and other romantic packages.
  • Cleared dishes, trays and carts from rooms with discretion and professionalism.
  • Kept work environments, equipment and trays clean and sanitized for guests.
  • Protected guests by following proper food handling procedures.
  • Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
  • Offered knowledgeable suggestions about foods and related wine pairings to guests with discerning tastes.
  • Completed ordered with speed and accuracy, maintaining exceptional service standards each day.

Restaurant Supervisor

CELEBRITY
01.2024 - Current
  • Boosted customer satisfaction and service delivery to strengthen customer loyalty.
  • Identified and addressed customer complaints to promote satisfaction and loyalty.
  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
  • Coordinated with vendors to guarantee timely delivery of food and beverage supplies.

Assistant Waiter

CELEBRITY CRUISES
06.2023 - Current
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Restaurant Manager

CELEBRITY
02.2022 - Current
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Oversaw food preparation and monitored safety protocols.
  • Maximized quality assurance by completing frequent line checks.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

Assistant Waiter

Costa Cruise
03.2021 - 04.2023
  • Relay orders to the galley, using the ordering software; serving courses from the Galley and beverages from various location, following safe company alcohol serving policies
  • Prepare and perform F&B activities (i.e., Cocktail parties and tea time) and special event, as assigned
  • Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Bussed and reset tables to keep dining room and work areas clean.

Assistant Waiter

The Oberoi Gurgaon
06.2018 - 10.2019


  • Ensure mise-en-place for all areas of responsibility are prepared 15 minutes prior to service
  • Serve food and beverage efficiently and in a courteous manner, according to company standards and procedures
  • Provide the highest level of comfort and sales-oriented service to Guests and consistently maintain an impeccable standard of cleanliness and hygiene in assigned areas

Education

advance diploma in Office Automation & Graphics -

Maharashtra state certificate in information technology (MS-CIT) - undefined

Bachelor of Hotel Management (BHM) -

Bangalore University
01.2014 - 04.2018

Master in Travel and Tourism management (MTTM) -

IGNOU (Indira Gandhi National University)

Skills

Food Safety Knowledge

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Timeline

Hotel Waiter

CELEBRITY
01.2024 - Current

Restaurant Supervisor

CELEBRITY
01.2024 - Current

Assistant Waiter

CELEBRITY CRUISES
06.2023 - Current

Restaurant Manager

CELEBRITY
02.2022 - Current

Assistant Waiter

Costa Cruise
03.2021 - 04.2023

Assistant Waiter

The Oberoi Gurgaon
06.2018 - 10.2019

Bachelor of Hotel Management (BHM) -

Bangalore University
01.2014 - 04.2018

advance diploma in Office Automation & Graphics -

Maharashtra state certificate in information technology (MS-CIT) - undefined

Master in Travel and Tourism management (MTTM) -

IGNOU (Indira Gandhi National University)

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