ROHIT SINGH
Noida
Summary
Experienced in driving efficiency, streamlining processes, and optimizing resources within dynamic environments. Proven ability to lead cross-functional teams, manage supply chains, implement quality control measures, and ensure compliance with industry regulations. Adept at leveraging data-driven insights to improve productivity, reduce costs, and enhance overall operational performance. Strong problem-solving skills and a proactive approach to identifying and addressing challenges. Dedicated to continuous improvement and fostering a culture of excellence.
Overview
7
7
years of professional experience
Work History
Assistant Manager of Operations
GREENOX FOOD PRIVATE LIMITED
Noida
01.2021 - 08.2024
- Reduced customer complaints from 13% to 6% by analyzing customer feedback and implementing appropriate measures, resulting in improved customer satisfaction and loyalty.
- Driven sales and growth strategy to improve outlet level turnover by 8-12% month-on-month
- Established and optimized operations for critical outlets, ensuring seamless functionality and efficiency.
- Elevated Customer Service and Product Quality, transforming ratings from 3 star to an impressive 4.6 star on a 5-point scale.
- Managing day-to-day Logistics & LMD Operations of Retail Outlets.
- Optimizing P&L by boosting team productivity, standardizing processes, and reducing operating costs
by 7%. - Reduced outlet downtime from 80mins to 20mins per day, and stock-out from 12% to 7% thus increased revenue by around 5%
- Analyzing performance data to optimize restaurant efficiency.
Key Account Manager
Hoi food concept Pvt. Ltd
Delhi
07.2019 - 11.2020
- Conduct Performance review and provide performance feedback to staff
- Conduct regular meetings with team to discuss about issues, concerns, updates etc
- Manage work assignment and allocation for staff
- Develop safe and positive work environment for staff
- Monitor and control inventory
- Set up and monitor store KPIs
- Oversee operations to ensure efficiency.
Asst. Manager
EatClub
Bangalore
08.2017 - 08.2019
- Planning of manpower to handle regular operation, bulk order and outdoor events
- Decrease in customer compliant percentage by ensuring proper SOP training at outlet and customer feedback analysis
- Improvement in service quality (customer experience and late orders) by effective roaster and manpower planning for deliveries.
Education
Some College (No Degree) - Engineering
RAJIV GANDHI BHOPAL, M.P.
Bhopal07-2018
Skills
- Leadership
- Time management
- Decision making
- Tracks and measures staff performance
- Logistics Coordination
- Process Improvement
- Maximizes staff Utilization
- Understands customer needs
- Operations Management
Personal Information
- Father's Name: Mr. Vishwnath
- Nationality: India
- Current City - Noida
Timeline
Assistant Manager of Operations
GREENOX FOOD PRIVATE LIMITED
01.2021 - 08.2024
Key Account Manager
Hoi food concept Pvt. Ltd
07.2019 - 11.2020
Asst. Manager
EatClub
08.2017 - 08.2019
Some College (No Degree) - Engineering
RAJIV GANDHI BHOPAL, M.P.
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