Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
ROHIT SINGH

ROHIT SINGH

Gurgaon

Summary

High-energy and focused professional with over 8 years of experience in channel sales, distributor management, team handling, training, planning & operations, client relationship management, and soft skills. Proficient in telecom & gadgets, excels in building clear and effective communication strategies to ensure proper flow of information from headquarters to store team. Dedicated training expert providing practical knowledge and live online training programs tailored to corporate needs. Proven track record in value-added customer service by resolving issues and ensuring customer satisfaction with product and service norms. Combination of strategic skills, creativity, training, excellent interpersonal skills, and high commitment levels make a motivator who consistently achieves strong results. Excellent English communication skills allow to adapt style to suit customers' needs and provide exceptional customer service. Skilled in problem-solving, influencing, relationship-building, fact-finding, and coordinating product launches and promotions to create market brand visibility. Goal-oriented manager with expertise in increasing productivity, customer satisfaction, revenue, and sales. Committed to streamlining procedures while optimizing employee talent. Organized channel sales manager with progressive background and consistent accomplishments in surpassing sales targets and building new sales channels with robust profits.

Overview

8
8
years of professional experience

Work History

Channel Sales Manager

Realiance Jio Infocomm Ltd
07.2023 - Current
  • Improved business processes to increase productivity and align channel sales department with organization
  • Developed solutions with partners to aid in winning new business
  • Led solution development efforts to address end-user needs while coordinating involvement of company and partner personnel
  • Responsible for sim activations at retail outlets as per targets
  • Drive Revenue Market Share by increasing retail width and product availability
  • Manage productivity of Channel partners & FSE
  • Train and ensure required FSE with distributors
  • Ensure distributors / retailers maintain adequate stocks
  • Strengthen distribution by increasing Recharge Selling Outlets, SIM Selling Outlets
  • Drive basic distribution parameters - ROI of 2023-07
  • Current Solution selling
  • Sales presentations
  • Sales Reporting
  • Business development and planning
  • Review of distributors kpi
  • Account management
  • Sales team supervision
  • Relationship building
  • Database Management distributors & Retailers
  • Gather and monitor competition plans, policies, best practices & initiatives and report to JC and State S&D Team
  • Propose requirements to push for better visibility in the territory
  • Bring new partners on board and maintain relationships with existing partners
  • Understand customer and business needs to cross-sell and up-sell the company's products jio sim activation
  • Coordinate with other company personnel such as the support team and management team to deliver and meet customer/ partner expectations
  • Act as a bridge for communication between the customers/ partners and the distributer team
  • Access, clarify and validate partner needs and performances at regular intervals and maintain a high partner satisfaction rate
  • Coordinate with other sales channels to avoid any potential conflicts
  • Coordinate with partner sales personnel and maximize sales
  • Manage competition data plan and offers, and maximize sales opportunities
  • Drive and manage sales and marketing campaigns

Ambassador Sec -Area Sales Excutive

Samsung (Quess Corporation Ltd.)
02.2017 - 06.2023
  • Supervised team members to confirm compliance with set procedures and quality requirements
  • Worked with team to identify areas of improvement and devised solutions based on findings
  • Provide product demos and conduct techno Functional presentations for prospective clients or existing customers
  • Support presales activities like proposal, product demo, technical clarifications & documentation
  • Understand the commercial impact, Scope definition & recommend appropriate solution
  • Provide feedback to marketing & product development to drive improvements in our offerings
  • Work closely with the sales team & improve the conversion rates, Handle walk-in customers & understand their needs Sale of the products, up selling & cross-selling of products/services
  • Achieve sales goals relative to store target
  • Be the first point of contact for any Queries, Questions from the partner and respond back within acceptable timelines in full and accurately
  • Showcase Domain and Product knowledge in Demo sessions and drive Potential opportunities to a discovery stage, Model excellence in product demonstration to walk-in customers as per predefined script
  • Ensuring store hygiene and preventability/functioning of products on display
  • Maintain sales targets Vs Achievement
  • Gather customer feedback and share it with our Product, Sales, and Marketing teams
  • Made follow-up calls to customers to ensure satisfaction and to offer additional products and services
  • Ensure high levels of customer satisfaction through excellent sales & service
  • Understand customer's needs and helped them discover how our products meet those needs & educated and engaged customers through product demonstration
  • Keep product information of competition brand and give information to your staff
  • Conducted training and mentored team members to promote productivity and commitment to friendly service
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations
  • Reviewed, implemented and updated company records related to team activities for future reference
  • Conducted regular reviews of operations and identified areas for improvement.
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Evaluated progress towards achieving mission goals using key performance indicators and implemented necessary changes for continuous improvement.

Education

B.Sc. - undefined

Arni University, H.P.

Skills

Strategic Sales Planning and Execution

Personal Information

Marital Status: Married

Timeline

Channel Sales Manager - Realiance Jio Infocomm Ltd
07.2023 - Current
Ambassador Sec -Area Sales Excutive - Samsung (Quess Corporation Ltd.)
02.2017 - 06.2023
Arni University - B.Sc.,

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ROHIT SINGH