Rohit Singh
Accommodation Consultant
New Delhi
Summary
Dynamic and results-oriented professional seeking a challenging position that leverages skills to drive organizational productivity. Committed to achieving career goals while contributing to the firm's success through innovative solutions and dedicated teamwork. Eager to embrace opportunities that foster professional growth and deliver measurable results. A proactive approach to problem-solving and a strong work ethic ensure alignment with organizational objectives.
Overview
7
7
years of professional experience
Work History
Accommodation Consultant
Amazon Development Center
10.2024 - Current
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Educated managers on best practices for handling employee absences, fostering a more cohesive and understanding work environment.
- Implemented sustainability measures within the property, contributing to environmentally friendly practices and cost savings.
- Guided employees through the FMLA process to ensure proper documentation was submitted, protecting their rights and benefits during medical leaves.
- Maintained up-to-date knowledge of federal and state leave laws, ensuring compliance with all relevant regulations and avoiding potential legal issues.
- Participated in HR projects as needed, contributing expertise on leave management to drive positive outcomes for both employees and the organization.
- Collaborated closely with payroll departments to ensure accurate payment adjustments were made for employees taking unpaid or partially paid leaves of absence.
- Coordinated cross-departmental collaboration for seamless management of employee absences, reducing disruptions and maintaining productivity levels.
- Collaborated with managers to identify and address employee relations issues.
- Completed human resource operational requirements by scheduling and assigning employees.
HR ASSISTANT
Amazon Development Center India
09.2022 - 10.2024
- Supporting central time keeping team which supports many new time and attendance solutions for amazons growing business.
- Handling people portal.
- Handling HR help desk through email, in-bound / out – call.
- Receive and log all queries received through phone and email in Panorama/Trouble Ticketing tool.
- Responding to inquiries regarding policies and programs including benefits, attendance etc.
- Adhere to defined processes and ensure delivery in accordance with set quality standards.
- Ensure the service level is achieved at all times of HRS processes.
- Integrity and discretion in dealing with sensitive information and ensure data privacy at all times.
- Take ownership for query resolution and individual metric.
- Handling Queries.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Updated and maintained employee attendance records.
- Responded to employee inquiries regarding benefits and other HR topics.
- Developed and maintained HR policies and procedures.
CUSTOMER SERVICE ASSOCIATE
Amazon Development Center India
06.2019 - 09.2022
- Attending training sessions to grow knowledge of products and to develop customer service skills.
- Resolving phone, walk-in, mail, fax, and email customer inquiries.
- Processing and logging incoming calls into the CRM system.
- Identifying customer needs.
- Forwarding and escalating inquiries to relevant individuals and departments.
- Contacting customers to give them accurate feedback on the progress of their inquiries.
- Providing outstanding customer service.
- Updating customer information as required.
- Maintaining confidentiality of information.
- Performing other duties as the need arises.
Education
Bachelors in Arts -
University of Delhi
05.2019
Skills
Proficient in written and oral expression
Proficient in basic use of MS office, Email Writing
Employee Relations
Benefits Administration
Training and development
Analytical thinking
Continuous improvement
Issue resolution
Employee management
Problem-solving abilities
Teamwork and collaboration
Excellent communication
Timeline
Accommodation Consultant
Amazon Development Center
10.2024 - Current
HR ASSISTANT
Amazon Development Center India
09.2022 - 10.2024
CUSTOMER SERVICE ASSOCIATE
Amazon Development Center India
06.2019 - 09.2022
Bachelors in Arts -
University of Delhi