Rohit Singh
Quality Auditor
Delhi
Summary
Dynamic BFSI professional with over 11 years of progressive experience at Bank of America, advancing from Team Member to Team Leader. Strong expertise in quality auditing, risk management, and regulatory compliance, complemented by in-depth knowledge of wealth management for high-net-worth individuals. Proven track record in leading teams, optimizing processes, and delivering innovative risk-based solutions that align with enterprise standards. Acknowledged for fostering collaboration, enhancing operational efficiency, and maintaining excellence in compliance practices.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Team Leader – Quality Auditor USA States Tax
Bank of America
2014 - Current
- Mentored and trained team members, ensuring consistent quality delivery.
- Handling federal tax for many states of the USA (CT, MN, OR, NC, OK, AR, NY, etc.).
- Handling the taxation part of NRA, USCLA, RA, and US clients.
- Responsible W9 tax for USA clients withhold federal tax, and the withheld tax calculates the various latest tax forms of the states in the USA.
- Check the states' tax percentages of major states, and according to the process, the request.
- Reporting federal and state tax to onshore every day, and highlighting case access-related issues.
- Setting up calls with the test owner or test owner's representative for script simplification from a QA perspective.
- Process training/walkthrough provided to the test developer so that the test script makes it easier for QA.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Education
Bachelors in Commerce - Commerce
Delhi University
Delhi, IndiaSkills
Compliance framework development
Wealth management expertise
Proficient in W9 tax documentation
Process optimization
Team leadership
Team management
Collaborative teamwork
Quality improvement
Coaching
Technical support
Client support
Process improvement
Timeline
Team Leader – Quality Auditor USA States Tax
Bank of America
2014 - Current
Bachelors in Commerce - Commerce
Delhi University
Key Responsibility Areas
- Handling federal tax of many states of USA (CT, MN, OR, NC, OK, AR, NY Etc.)
- Handling taxation part of NRA, USCLA, RA and US clients
- Responsible Tax part of the USA clients withholds fed tax and withheld tax calculate the various latest Tax form of the states in USA.
- Check the state’s tax percentage of major states and according the process the request.
- Reporting federal & state tax to onshore for every day and highlighting case access related issues.
- Setting up Calls with Test Owner / Test Owner representative for test script simplification for QA Perspective.
- Process Training /Walkthrough provide to Test Developer so that Test Script make easier for QA.
Personal data processing
I hereby declare that the above written particulars are true to the best of my knowledge & belief.