Rohit Suhas Mawal
Pune
Summary
Dynamic Team Leader at Inter Continental Exchange with a proven track record in process improvement and effective communication. Skilled in resource allocation and performance enhancement, I successfully coached teams to exceed targets, ensuring high customer satisfaction and operational excellence. Adept at problem-solving, I foster collaboration and drive quality initiatives to achieve outstanding results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Team Leader
Inter Continental Exchange
10.2020 - 06.2024
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Conducted regular performance reviews to assess individual team member progress.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Facilitated training sessions for new employees on company policies and procedures.
- Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
- Allocated resources effectively to ensure project completion within deadlines and budget.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conducted testing of software and systems to ensure quality and reliability.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
Quality Auditor
Inter Continental Exchange(ICE)
05.2015 - 10.2020
- Identified opportunities for process improvement and cost savings initiatives.
- Trained new associates on operations, policies, and procedures.
- Analyzed data to identify trends and areas for improvement.
- Collaborated with other departments to ensure successful product launches.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Conducted audits for clients to assess products for compliance with international standards.
- Notified supervisors or other relevant personnel of test or production issues.
- Completed day-to-day duties accurately and efficiently.
- Outlined standardized procedures for product inspections and process reviews.
- Designed quality guidelines and procedural manuals to communicate important information with end users.
- Recommended changes in products or processes to improve quality levels.
Quality Auditor
Homeward
08.2013 - 04.2015
- Verified accuracy of inspection records and updated them as required.
- Investigated and identified quality issues to uncover root causes and explore potential corrective actions.
- Assisted in developing strategies for improving overall customer satisfaction.
- Recommended essential corrective actions based on test results.
- Designed quality guidelines and procedural manuals to communicate important information with end users.
- Identified production concerns and worked with supervisors to understand and remedy situations.
- Used consistent and fair assessment procedures to achieve optimal audit results.
- Developed and maintained audit plans, checklists and procedures.
- Selected samples for use as test models.
- Identified process gaps by comparing actual results against expected outcomes.
Associate
AHMSI
01.2010 - 07.2013
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Trained new associates on floor operations, policies, and procedures.
- Identified opportunities for process improvement.
- Worked with cross-functional teams to achieve goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Associate
EXCEL Services PVT Ltd
01.2008 - 12.2009
- Provided support to the back office staff including filing, delivery of product and data entry.
- Assisted in training new employees on back office procedures.
- Reviewed all incoming emails from customers, responded appropriately and escalated complex queries where necessary.
- Resolved customer issues promptly and professionally while adhering to company policies and procedures.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
B. Com -
Pune University
High School -
N.M.V. High School
PuneSkills
- Process improvement
- Team leadership
- Resource allocation
- Effective communication
- Problem solving
- Deadline management
- Team supervision
- Performance improvement
- Analytical thinking
- Onboarding and orientation
- Staff training
- Quality improvement
- Problem-solving
- Complex Problem-solving
Certification
- Microsoft Office Specialist- Excel 2019
Timeline
Team Leader
Inter Continental Exchange
10.2020 - 06.2024
Quality Auditor
Inter Continental Exchange(ICE)
05.2015 - 10.2020
Quality Auditor
Homeward
08.2013 - 04.2015
Associate
AHMSI
01.2010 - 07.2013
Associate
EXCEL Services PVT Ltd
01.2008 - 12.2009
B. Com -
Pune University
High School -
N.M.V. High School
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