ROHIT SURVE

Results-driven Senior Business Analyst with extensive experience in Insurance, Banking Customer Experience domains. Expert in Business architecture, requirement analysis and stakeholder engagement, achieving a 30% boost in team efficiency through JIRA workshops. Proven track record in business process architecture and compliance with regulatory frameworks, enhancing project clarity in the insurance technology sector.

Accelife Global Agent App: 08/01/23-Present

 Maintained iterative progress of a customer onboarding solution for the insurance sector, integrating AI and process automation to enhance efficiency by up to 40% and a reduction in onboarding time by up to 60%, streamlined remote assistance workflows, resulting in a 40-50% decrease in customer complaints and elevating service quality in the insurance business, analyzed market trends to optimize insurance business strategies, resulting in a 25% increase in policy renewals and a 50-60% boost in customer retention.

2. KollabRT Co-Browsing Software: 12/2023 - 08/2024

Co-browsing software aimed at enhancing customer interaction.

Revamped a secure co-browsing tool to solve customer interaction challenges, boosting service

quality by 50%

Designed and implemented a customer onboarding workflow for remote access of forms that reduced the average onboarding duration by 50- 60% 

Conducted detailed patent comparison for IP rights with 4- 5 leading products available in sec for screen sharing.

3. Cutomer Application Platform for PSU Bank: 02/2020 - 06/2022

A web-based solution for customers

Led the digital transformation of a PSU bank's customer-facing application, enhancing accessibility

across web and mobile platforms.

Integrated real-time customer journey tracking and automated alerts, improving user engagement and

reducing customer complaints related to delayed transaction updates.

• UPSC CAPF 2015, Achieved All India Rank 77 in UPSC 'CAPF' Examination, 2015, reflecting my discipline and commitment to excellence.
• Assistant Commandant, BSF, Trained at Officers Academy, Tekanpur, and briefly served as Assistant Commandant in the BSF, showcasing my leadership capabilities.
• Karate Championship, Achieved 2nd place in the Under-14 District Karate Championship, showcasing my dedication to sports and competitive spirit.