Rohit Suryavanshi

• Handles customer requests in a professional manner, with sensitivity to diverse audiences, and strives to deliver a first time resolution service by identifying revenue leakages.

• Provides accurate and timely information by fully investigating customer requests, using AI applications such as Leverton to ensure that incidents are resolved efficiently and within SLA or Opco’s expectation.

• Works within defined processes and uses judgment based on analysis of factual information to select appropriate course of action to resolve problems.

• Provides feedback and suggestions to develop and improve customer experience in respect of call trends/drivers and identifying process improvements to demonstrates good knowledge of Vodafone products and services.

• Effectively interacts with internal & external stakeholders to meet client satisfaction.

• Performs BAU related duties or tasks defined by the manager or resulting from assigned agendas.

• Knowledge Acquisition & transfer during transition/implantation of new Opco’s along with documentation of all KT activities.