Rohit Taklge
Hyderabad
Summary
Developed strong technical troubleshooting and user support skills in fast-paced IT environment. Adept at resolving complex issues, communicating effectively with diverse teams, and enhancing operational efficiency. Seeking to transition into new field where these transferable skills can drive success and innovation. Positive problem-solver with talent for quickly adapting to new technologies and environments. Comprehensive understanding of IT troubleshooting and network support, coupled with strong skills in ticketing systems and remote assistance. Committed to resolving technical issues efficiently and enhancing user satisfaction.
Overview
5
5
years of professional experience
Work History
IT Service Desk Analyst II
Capgemini
03.2022 - Current
- Supported remote workers with seamless technology integration, enabling productivity and effective communication across dispersed teams.
- Enhanced IT service desk performance by implementing best practices, monitoring metrics, and identifying areas for improvement.
- Maintained detailed documentation for all IT service desk processes and procedures, facilitating knowledge transfer and promoting consistency across support teams.
- Delivered comprehensive training sessions for new IT service desk analysts, ensuring rapid onboarding and adherence to company standards.
- Assisted in the development of IT service desk policies, ensuring compliance with industry standards and regulations while maintaining a focus on providing excellent customer service.
- Managed incident escalation processes effectively, ensuring timely resolutions while minimizing disruption to users'' workflows.
Sales Representative
Qconnects
07.2021 - 02.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Emphasized product specifications to meet customer needs.
- Recognized as a top performer within the sales team due to consistent achievements in meeting or exceeding targets month over month.
- Supervised 30 calls in providing excellent customer service to callers requiring assistance for application and software issues.
- Managed high call volume, maintaining a professional demeanor and ensuring accurate information was relayed to customers.
Digital Marketing
Labdhie Support Services
01.2021 - 01.2022
- Identified gaps in existing digital marketing efforts and proposed strategic solutions to address areas of opportunity.
- Conducted in-depth competitor analysis to identify gaps in clients'' digital marketing strategies and opportunities for growth.
- Collaborated with cross-functional teams to develop comprehensive digital marketing plans aligned with client objectives.
- Increased brand awareness by implementing innovative digital marketing strategies.
- Optimized digital marketing efforts through SEO, SEM, email campaigns, and social media management.
- Generated significant leads for clients with innovative digital marketing strategies.
- Guided digital marketing team through mentoring and professional development opportunities, elevating team capabilities.
Representative
HRH Next Services Ltd
01.2020 - 06.2020
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Computer Applications - Computer And Information Systems
Osmania University
Hyderabad, India06.2019
Skills
- ServiceNow management
- Informatica tool
- Incident management
- Reporting
- Microsoft Endpoint Admin Tool
- Active Directory
- Citrix
- Splunk
- CMD
- Leadership Abilities
- Customer Service
- Communication Skills
- Computer Skills
- Convincing Skills
- Listening Skills
- Problem Solving
- System monitoring
- Network troubleshooting
- Ticketing system proficiency
- Remote support
- Application support
- Software support
- ITIL framework
- Escalation management
- Service desk experience
- Software installation
- Remote technical support
- Client relationship management
- Service level agreements
- Technical support
- System administration
Personal Information
Date of Birth: 06/20/98
Applicationexperience
- Eclipse
- ServiceNow
- Microsoft Endpoint Admin Tool
- Active Directory
- Citrix
- Splunk
- CMD
- SharePoint
- PowerApps
- PowerBi
- Zscaler
- Conversant with Microsoft Excel & Word
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Timeline
IT Service Desk Analyst II
Capgemini
03.2022 - Current
Sales Representative
Qconnects
07.2021 - 02.2022
Digital Marketing
Labdhie Support Services
01.2021 - 01.2022
Representative
HRH Next Services Ltd
01.2020 - 06.2020
Bachelor of Computer Applications - Computer And Information Systems
Osmania University
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