Rohit Tanwar

Key Responsibilities:

• Led technical support and troubleshooting for advanced Color Sorter machinery,ensuring high performance and reduced downtime.
• Oversaw regular maintenance and repair tasks,ensuring compliance with safety standards and manufacturer protocols.
• Conducted on-site training sessions for customers,focusing on the operation and maintenance of Color Sorter machines.
• Collaborated with sales team to provide technical expertise during the sales process,including demonstrations and customer consultations.
• Analyzed performance data to identify trends and recurring issue,implementing solutions to enhance machine effiencey.
• Managed spare parts inventory and coordinated to ensure the availability of critical parts.
• Provided technical leadership and mentorship to junior engineers and technicians,fostering skill development and knowledge sharing.
• Promoted the sale and renewal of service contract related to TCC, AMC, Sales support etc.
• Provided support for new product development and product trial and converters and end-users.

Key Achievements:

• Achieved a 25% reduction in machine downtime by developing and implementing a proactive maintenance schedule and advanced troubleshooting protocols.
• Successfully led a team in the rollout of new color sorter models,provide critical feedback and support during the installation phase.
• Enhanced customer satisfaction scores by 30% through effective training programs and superior customer support.

Responsibilties:

• Assisted in the Installation,Maintenance,and troubleshooting of Sorter machine to ensure optimal performance.
• Provided technical support to customers,addressing inquiries and resolving issue related to Sortex machines and equipment.
• Conducted routine inspection and preventive maintenances to minimize downtime and ensure the machine reliability.
• Collaborated with the engineering team to improve machine effiencey and update software as needed.
• Trained customer and machine operator on the proper use and maintenance of sorter machine,enhancing their operational capabilities.
• Maintained detailed records of service activites,customer interactions and technical issue to inform further improvments.
• Ensured compliance with safty standards and company policies during all sortex operations.

Key Achievements:

• Successfully reduced customer downtime by 20% through efficient troubleshooting and timely interventions.
• Played a key role in the implenentation of a new mainteance schedule thet extended the lifespan of the Sortex machines

• Strong knowledge of SMP products & their assembly manufacturing lines
• Making solder paste inspection (SPI, Cyber optics (AOI)) machine program with their new assemblies
• Making & maintaining production & quality validation record on daily and monthly basis
• Quality assessment of PCB assemblies in SMT lines.

• Servicing and repairs laboratory equipment like as air flow cabinets, fine focus Binocular Microscope, Blood bank refrigerator, Auto clave etc
• Installation & commissioning these equipment in Assam area zone (Ghuhawati, Jorwar) etc.