ROHIT TANWAR

To learn, earn and grow with the organization by optimizing available resources and creating healthy working environment for Team Below.

An incisive professional with 12.5 years of experience in Hospitality sector/ BOH/FOH, Operations/Restaurant Management currently associated with Haldiram as Area Business Manager and managing 6 outlets situated in Different trade area (Delhi)

• I always love to accept challenges, have completed few in the past.

Oversee all restaurant operations, food and beverage, stores, purchase, admin, food safety handling, whole operations, staff training., Lead, mentor & monitor the performance of the team to ensure efficiency in operations, meeting of sales target., Create an environment that sustains and encourage high performance; motivate teams in optimizing their contribution levels., Setting the SOPs for the restaurant and keep a check whether they are being followed at all levels., Managing entire Cluster in terms of Operations, Marketing, outlet Managers, Leadership relationships, reports, MIS., Planning for annual budget forecast for the restaurant depending on all the major criteria., Setting daily, monthly and yearly sales targets and working towards achieving them with the co-operation of all major departments., Conducting extensive market research to analyze and assess market potential, tracking competitor activities for providing valuable inputs to fine-tune selling & marketing strategies., Identifying and developing new streams for long term revenue growth; analyzing business trend & performance on different parameters., Developing creative strategies to expand sales & achieve profitability norms., Utilizing public information and feedback to develop the marketing activities for generating leads.

• Setting high standard of Customer focus by solving the ground issues on priority for future business and brand credibility.
• Empowering employees on ground to match with Guest expectations for better outcome and on-ground experience.
• Ensuring complete employee satisfaction as well as retaining/ gaining new employees by delivering quality atmosphere and training.
• Ensure speedy resolution of operation deficiency & grievances to maximize guest satisfaction levels.

• Organize and implement local restaurant marketing as well as regional and national marketing promotions to increase restaurant sales.
• Staff train and develop restaurant managers and hourly employees through orientations, ongoing feedback, the establishment of performance expectations and by conducting performance reviews.
• Responsible for effective management schedules and ensuring that the restaurant is properly staffed for all day parts and sales volumes.
• Manage restaurant P&L to optimize manageable profit, control -COGS, COP, Labor, and Controllable (semi-fixed expenses).
• Expected to exercise good judgment in decision-making and reporting issues to the upper Management.
• Responsible for the development and achievement of the restaurant business plan by working with the Brand head and rest of the team.
• Ensure guest service in all areas meets company standards.
• Respond to customer complaints, taking prompt and appropriate action to resolve problems and ensure customer satisfaction is maintained.
• To drive and control the sales plan related to new business development and revenue generation activities of the team from mining of existing accounts.
• Responsible for formulation and execution of team level strategies, monitor the processes and take necessary action to plug the gaps.
• Formulating marketing policies and strategies.
• Detailed presentations and discussions with the customers, preparing proposals, cost estimations and quotations.
• Liaise with top management regarding team activities, workforce management and performance optimization and budget forecasting and allocation for the team.
• Conduct Daily/Weekly team meetings, and weekly fortnightly reviews.
• Tracking Expiry on daily basis.

• Daily customer feedback analysis and solution /on time closer of the complaint.
• Quality & Consistency.
• Always keep customers’ view on top.
• Speed & Efficiency.
• Brand visibility in market.
• Weekly brand recall activities.
• Small tie-up with corporate /school/college’s.
• Participation presence in regional activity’s.
• Home Delivery Business.

An incisive professional with 12.5 years of experience in Hospitality sector/ BOH/FOH, Operations/Restaurant Management currently associated with Haldiram as Area Business Manager and managing 6 outlets situated in Different trade area (Delhi)

• Hobbies: I love to watch/play cricket., I love to spend time with my family.
• Date of Birth: 11/08/90