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Client facing Product Development-Operations Integration Engineer with more than 20 years of considerable experience encompassing installation, configuration, manual and automation testing, analysis, and modification/repair of voice and call data networking systems. Primary technical services representative for high revenue, commercial clients. Effective team members with demonstrated capacity to contribute to the successful completion of projects in accord with scheduled deliverables. Proficient working within a lab environment to define and execute test plans in facilitation of customer requirements. Personally established standards of quality as a professional possessing advanced technical and analytical skills. Committed to cultivating knowledge of emerging industry trends and technology. Dynamic individual with hands-on experience in voice engineering and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Experienced with voice network architecture, ensuring seamless communication solutions. Utilizes advanced troubleshooting techniques and system optimization to enhance performance. Knowledge of integrating various voice systems and maintaining robust network reliability. Knowledgeable voice engineer with robust background in voice network architecture and system integration. Proven track record of designing and implementing efficient voice communication solutions. Demonstrated expertise in troubleshooting network issues and optimizing system performance.

Skillful and dedicated with extensive experience in the management, support and function of daily operation of a voice unified communications system. Proficient at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives. Ability to improve operational efficiencies and effectiveness. Capable of working effectively with very little supervision. Eager to learn new technology. Strong organization, communication and written skills. Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages. Able to successfully handle multiple assignments and priorities. Demonstrated ability to exercise good judgment under pressure. Excellent skills in establishing cooperative and personal relationship. Proficient in Microsoft Office Systems(Word, Excel, Outlook, Visio, PowerPoint), Cisco Unified Communications Manager, Cisco UCCX, CISCO agent desktop, Cisco Supervisor Desktop Active Directory administration tools, FrontRange HEAT tracking system, Oracle, Microsoft Windows operating systems, Irecruitment (employee self-service), Call Manager, Mitel solutions: MiCollab Server-Manager; MiCollab client; Mitel Call recording admin; Mitel call recording Management System; Mitel NuPoint Management System, NEC, Polycom Real Presence applications, MS Teams Voice, MS Teams/Office 365 Admin Center, VMware, Tacas, CUCM gateways, Verizon Portal, Second Nature, RDP, Remedy, Webex, Web Help Desk, Service Now.

League of Women Voters intern and warehouse associate. Creating the Youth Voice brand at Lindenwood University and breaking down the barriers of voting for young people. Many years of experience with computers, microsoft applications, and working with a team. Offers strong problem-solving, critical thinking, and content analysis abilities with a high attention to detail. Skilled at working with computers and public speaking.

Rohit Thakur

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eazy voice

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eazy voice

Bachelor of Arts - English Education

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