Rohit Tuppad

• Drove process automation by identifying automation opportunities and collaborating with product and customer success teams to implement automated solutions which resulted in 60% less manual work.
• Gathered business requirements; conducting elicitation and finalizing functional/non-functional requirements, document high level requirement documents such as BRD and FRD.
• Analyzing customer requirements and fulfill the same using Leadsquared. Managing risks and issues and taking corrective measurements on Projects.
• Worked closely with the development team to ensure seamless integration of new features and functionalities into existing systems, leading to a 15% increase in overall system performance.
• Collaborated cross-functionally with Sales, Customer Success, Product and Customer Support teams to address customer-specific customizations and unique requirements resulting in 90%+ customer satisfaction.
• Monitored and tracked implementation success metrics and KPIs to evaluate performance and enhance customer satisfaction raising the user adoption metric up to 85%.
• Identify implementation areas that can be automated and work with the product or customer success teams to automate them.
• Enhanced sales techniques and marketing plans to strengthen business development efforts,Conducted client meetings to elicit and understand CRM requirements, ensuring alignment with business goals resulting in customer satisfaction.

• Implemented CRM system optimizations for more effective tracking of sales activities and forecasting potential deals accurately.
• Applied some BA elicitation techniques to obtain correct information about requirements from stakeholders. Also used some BA techniques such as root cause analysis, backlog management, market analysis, interface analysis, prioritization, prototyping and use cases in different situations.
• Identified new market opportunities through in-depth research and analysis of industry trends.
• Streamlined sales processes by automating manual tasks and improving efficiency in the sales funnel.
• Collaborated with cross-functional teams to develop innovative solutions, enhancing company offerings.
• Managed a portfolio of accounts, ensuring consistent revenue growth and high levels of customer satisfaction.
• Built strong relationships with key clients for better understanding of their needs and preferences.

• My prime responsibility is to generate leads as per the client requirement. I used different tools like Sale Navigator, Slintel, Zoominfo, Lusha for generating potential leads for clients.
• Initiate contact with leads through phone calls, emails,communication channels and Contact Discovery through Professional networking and professional websites.
• Nurture leads through the sales funnel, from initial contact to handoff to the sales team.
• Collaborate with marketing and sales teams to optimize lead conversion and handoff processes.

Managed Multiple campaigns :SQL (sales qualified lead) , MQL (Marketing qualified lead) HQL (Highly qualified lead) & BANT Campaign

• Create 2D manufacturing drawings and BOM - Developed detailed 3D models and drawings, ensuring accurate communication of design intent to fabrication teams.
• Concept Design (Design clamps, pin units stationary as well as retractable, slides and dumps) Exposure to Welding Lines Process & Layout (Spot Welding, ARC welding)
• Performs basic engineering calculations to verify design integrity & Create 2D manufacturing drawings and BOM
• Concept Design- (3D finish/2D Layout & detailing) Quality check as per customer standards Documentation as per customer standard