ROHIT WAGHJALE
Thane
Summary
Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
10 + Years of experience in SQL Server ,SQL, SSAS, SSIS, SSRS LINUX , Javascript.
Root Cause Analysis of all the defects encountered in Stored Procedures, JavaScript's,Control M Batches.
Interaction directly with client based in Australia. Provided many value additions to client like Performance improvement of the system, Automation
Drives adherence to the required process points with a focus on quality as well as timely application delivery.
Provides data, analysis and status reports, risk and trend analysis to senior management and geographically distributed clients. Highly-motivated employee with desire to take on new challenges
Overview
10
10
years of professional experience
Work History
Application Support Module Lead
Telus International
Bangalore
04.2022 - Current
•Primary skills include Microsoft SQL Server, SSIS, SSAS and
SSRS
• Version Control using TFS and GIT, Deployment using Octopus and Azure DevOps
• Directly coordinating with user to understand business
queries.
• Responsible to deliver the response to INC raised by business user within SLA.
• Worked as a part of P1/P/ incidents and providing inputs
• Rolled out applications and enhancements for enhanced
production support while driving performance tuning and
RCA.
• Worked on better customer relationships, developed
monthly reports, and provided understanding of Product,
Domain, and industry knowledge to team through difficult
customer engagements, leading customer meetings when
needed.
• Led Technical Support Engineer team on escalated issues,
providing training to individuals, and building reporting on
tickets.
• Measured, monitored, and reported service quality, prioritize issues and critical incidents, and coordinate with
cross-functional technical and business teams for resolution high level
of satisfaction on production issues
- Analyzed user feedback data to identify areas of improvement in the module's functionality.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
Application Support Engineer
Infosys Ltd.
Pune
03.2020 - 03.2022
- Provide support to 4 applications under Market Risk Area domain as a Level 3
- Analyzing the Control-M batch and fixing the issue within the SLA
- Analyzing & Modifying stored procedures
- Estimating efforts for minor enhancement
- Minor Enhancements in Code, Scripts
- L3 Level Lead responsibilities for small fixes and problems
- Understanding the requirement of business queries
- Responsible to deliver the response to INC raised by business user within SLA
- Providing inputs to Project/CI teams for the applications
- Experience in raising standard change in Service Now and Remedy tool
- Involvement in Coding & Deploying changes, war files.
- Provided technical guidance to users on application-related issues, including installation, configuration, upgrades and troubleshooting.
- Analyzed and monitored system performance metrics such as CPU utilization, memory usage and disk space.
Application Support Engineer
Reliance Industries
Mumbai
02.2014 - 02.2020
- Debugging code in visual studio to identify issues
- Leading and managing the team of 4 members
- Minor Enhancement in Code
- Testing application flow
- Coordinating with deployment team
- Monitor jobs scheduled in Windows & Sql server management studio
- Assisted with the planning, testing, implementation, maintenance, monitoring and evaluation of various applications used by the organization.
- Experience in raising change request in internal tool.
- Investigated customer reported problems related to software applications and identified solutions to resolve them.
- Performed root cause analysis for complex production incidents and implemented preventive measures accordingly.
Education
B.E - Computer Science
PVPPCOE
Mumbai Diploma - Computer Science
S.S.Patil Institute of Technology
Jalgaon Skills
- Analytical Skill
- Training and mentoring
- Requirements Analysis
- Innovation and Creativity
- Teamwork and Coordination
- Client/ Stakeholder Engagement
- Fast Learner Of New Technology
Application Lead
Infosys, Pune
Rohit Waghjale
Application Support Engineer, rohitwaghjale@yahoo.in, +91-8087088880, SQL Server Development, SQL Server, LINUX, ASP.NET, Javascript, Reliance Industries, PVPPCOE, Mumbai, 63%, S.S.Patil Institute of Technology, Jalgaon, 80.62%, Infosys Ltd., Australia Based Leading Bank, Application Support Engineer, March 2020 ~ Present, 5, Meerkat, DDA (Deal Request Portal For Traders), Risk Sensitivity with limit breach and report sign off workflow, Internal application that maintains static data for various application, Providing support to 4 applications under Market Risk Area domain as a Level 3, Analyzing the Control-M batch abends and fixing the issue within the SLA, Analyzing application logs to identify issues, Analyzing & Modifying stored procedures, Estimating efforts for minor enhancement, Minor Enhancements in Code, Scripts, L3 Level Lead responsibilities for small fixes and problems, Understanding the requirement of business queries, Delivering the response to INC raised by business user within SLA, Providing inputs to Project/CI teams for the applications, Working as a part of P1/P2 incidents and providing inputs and resolution to client, Experience in raising standard change in Service Now and Remedy tool, Involvement in Coding & Deploying changes, war files, Reliance Industries, RIL (Internal), Application Support Engineer, Feb 2014 ~ Feb 2020, 4, Reliance Attendance Recording System (RARS), Project Resource Management System (PRMS), GetIT.ril.com - Internal Employee portal (20000+intranet users), Call Accounting System, Providing support to 4 applications under Market Risk Area domain as a Level2/Level 3, Debugging code in visual studio to identify issues, Leading and managing the team of 4 members, Minor Enhancement in Code, Testing application flow, Coordinating with deployment team, Monitoring jobs scheduled in Windows & Sql server management studio, Working as a part of P1/P2 incidents and providing inputs and resolution to client, Experience in raising change request in internal tool
Executive Profile
7 + Years, SQL Server, LINUX, ASP.NET, Javascript, Sql stored procedures, Javascripts, Shell scripts, ControlM scripts, SQL Server Lead, Application Support Lead, Stored Procedures, Javascripts, Control M Batches, Australia, Performance improvement of the system, Automation
Technical Profile
Analyzing store procedures where business logic is written, Analyzing and debugging stored procedures with more than 500 lines of code, Developing database objects like Stored Procedures, Functions using SQL, Table Creation, Views, Altering table scripts, Expert in investigating the root cause of issues, Minor Enhancement, Working on Control - M job automation tools, Modifying Control-M job scripts as per requirement, Running Control-M batches/Jobs, Analyzing issues and problems of applications written in bash shell script, Fixing small issues developed in shell script, Quick turnaround in analysis of shell script using various commands, Minor Enhancement in scripts
Personal Information
Date of Birth: 05/02/90
Languages
- English
- Hindi
- Marathi
Training
- Infosys Global Agile
- Database Management
- SQL Server Development
- Infosys Global Agile Developer
- Design Thinking
Affiliations
• Infosys Global Agile
• Database Management
• SQL Server Development
• Infosys Global Agile Developer
• Design Thinking
Timeline
Application Support Module Lead
Telus International
04.2022 - Current
Application Support Engineer
Infosys Ltd.
03.2020 - 03.2022
Application Support Engineer
Reliance Industries
02.2014 - 02.2020
B.E - Computer Science
PVPPCOE
Diploma - Computer Science
S.S.Patil Institute of Technology
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