PMS Opera 50
Rohit Wilson
Duty Manager
Chandigarh
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Duty Manager
Taj Chandigarh
Chandigarh
08.2017 - Current
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Assisted in development of marketing materials and campaigns to use for promotions and advertising.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Conducted routine inspections to check quality and compliance with established specifications.
- Solicited customer feedback to identify and improve on areas of weakness.
- Boosted team performance by developing customer service training materials and conducting service training.
Front Desk Executive
Taj Swarna
Amritsar
09.2016 - 11.2017
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Prepared weekly employee work schedules to meet operational needs.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Operations Manager
Ramada Amritsar
Amritsar
04.2015 - 11.2015
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Operations Manager- Trainee
Ramada Amritsar
Amritsar
01.2014 - 03.2015
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Duty Manager
Ramada Amritsar
Amritsar
09.2013 - 01.2014
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Maintained compliance with company policies, objectives, and communication goals.
- Solicited customer feedback to identify and improve on areas of weakness.
- Boosted team performance by developing customer service training materials and conducting service training.
Front Office Team Leader
Ramada Amritsar
Amritsar
04.2013 - 08.2013
- Processed check-ins and check-outs, created reservations and processed special requests.
- Motivated staff by setting goals, providing ongoing feedback and rewarding and recognizing employees.
- Entered and maintained departmental records in company database.
- Welcomed patrons and immediately offered assistance by asking open-ended questions.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Reception Team Member
Premier Inn Shalimar Bagh
New Delhi
11.2011 - 04.2013
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Contributed to team success by completing jobs quickly and accurately.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Educated staff on organizational mission and goals to help employees achieve success.
Education
Mumbai University - Bachelors in Hotel & Tourism Management Studies
Bharti Vidyapeeth College of Hotel Management
Navi Mumbai 04.2006 - 03.2007
Maharashtra State Board Of Technical Education - Diploma in Hotel Management
Bharti Vidyapeeth College of Hotel Management
Navi Mumbai 04.2003 - 03.2006
Skills
Process improvements
Quality assurance
Written and oral communication
Staff scheduling
Accomplishments
- Directed “Trust You”survey program to achieve maximum Postive feedback cards.
- Awarded "STAR Platinum Award " in 2021 & 2022.
- Achieved Brand Audit Score by completing Audit Requirements with accuracy and efficiency.
Software
Timeline
Duty Manager
Taj Chandigarh
08.2017 - Current
Front Desk Executive
Taj Swarna
09.2016 - 11.2017
Operations Manager
Ramada Amritsar
04.2015 - 11.2015
Operations Manager- Trainee
Ramada Amritsar
01.2014 - 03.2015
Duty Manager
Ramada Amritsar
09.2013 - 01.2014
Front Office Team Leader
Ramada Amritsar
04.2013 - 08.2013
Reception Team Member
Premier Inn Shalimar Bagh
11.2011 - 04.2013
Mumbai University - Bachelors in Hotel & Tourism Management Studies
Bharti Vidyapeeth College of Hotel Management
04.2006 - 03.2007
Maharashtra State Board Of Technical Education - Diploma in Hotel Management
Bharti Vidyapeeth College of Hotel Management
04.2003 - 03.2006