Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Timeline
Generic
Rohit Wilson

Rohit Wilson

Duty Manager
Chandigarh

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience
4
4
years of post-secondary education
3
3
Languages

Work History

Duty Manager

Taj Chandigarh
Chandigarh
08.2017 - Current
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Trained employees in essential job functions.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Assisted in development of marketing materials and campaigns to use for promotions and advertising.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Boosted team performance by developing customer service training materials and conducting service training.

Front Desk Executive

Taj Swarna
Amritsar
09.2016 - 11.2017
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
  • Prepared weekly employee work schedules to meet operational needs.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.

Operations Manager

Ramada Amritsar
Amritsar
04.2015 - 11.2015
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.

Operations Manager- Trainee

Ramada Amritsar
Amritsar
01.2014 - 03.2015
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Assisted in recruiting, hiring and training of team members.
  • Trained new employees on proper protocols and customer service standards.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Duty Manager

Ramada Amritsar
Amritsar
09.2013 - 01.2014
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Boosted team performance by developing customer service training materials and conducting service training.

Front Office Team Leader

Ramada Amritsar
Amritsar
04.2013 - 08.2013
  • Processed check-ins and check-outs, created reservations and processed special requests.
  • Motivated staff by setting goals, providing ongoing feedback and rewarding and recognizing employees.
  • Entered and maintained departmental records in company database.
  • Welcomed patrons and immediately offered assistance by asking open-ended questions.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.

Reception Team Member

Premier Inn Shalimar Bagh
New Delhi
11.2011 - 04.2013
  • Worked different stations to provide optimal coverage and meet production goals.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Contributed to team success by completing jobs quickly and accurately.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Educated staff on organizational mission and goals to help employees achieve success.

Education

Mumbai University - Bachelors in Hotel & Tourism Management Studies

Bharti Vidyapeeth College of Hotel Management
Navi Mumbai
04.2006 - 03.2007

Maharashtra State Board Of Technical Education - Diploma in Hotel Management

Bharti Vidyapeeth College of Hotel Management
Navi Mumbai
04.2003 - 03.2006

Skills

Process improvements

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Accomplishments

  • Directed “Trust You”survey program to achieve maximum Postive feedback cards.
  • Awarded "STAR Platinum Award " in 2021 & 2022.
  • Achieved Brand Audit Score by completing Audit Requirements with accuracy and efficiency.

Software

PMS Opera 50

Timeline

Duty Manager

Taj Chandigarh
08.2017 - Current

Front Desk Executive

Taj Swarna
09.2016 - 11.2017

Operations Manager

Ramada Amritsar
04.2015 - 11.2015

Operations Manager- Trainee

Ramada Amritsar
01.2014 - 03.2015

Duty Manager

Ramada Amritsar
09.2013 - 01.2014

Front Office Team Leader

Ramada Amritsar
04.2013 - 08.2013

Reception Team Member

Premier Inn Shalimar Bagh
11.2011 - 04.2013

Mumbai University - Bachelors in Hotel & Tourism Management Studies

Bharti Vidyapeeth College of Hotel Management
04.2006 - 03.2007

Maharashtra State Board Of Technical Education - Diploma in Hotel Management

Bharti Vidyapeeth College of Hotel Management
04.2003 - 03.2006

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Rohit WilsonDuty Manager