Rohit Yadav
Gurugram
Summary
Dynamic IT Support Engineer with proven expertise at Ramcom Technologies in troubleshooting complex hardware and network issues. Skilled in vendor coordination and system installation, I excel in delivering exceptional technical support and customer service, ensuring optimal system performance and user satisfaction. Committed to enhancing operational efficiency through innovative solutions.
Overview
6
6
years of professional experience
Work History
IT Support Engineer
Ramcom Technologies
Silvassa,DNH,DD
08.2022 - 09.2024
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Performed troubleshooting to diagnose and resolve complex technical problems.
Technical Support Engineer
Uprise Technologies
Mumbai
02.2019 - 11.2021
- Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
Education
CCNA - IT
Ducat The IT Training School
Gurugram India04-2025
Bachelor of Commerce -
Acharya Narendra Dev PG College Babhnan
Utter Pradesh05-2021
Computer Accounting (Tally) -
Grdo Group Of Institutions
New Delhi India11-2017
Skills
- Network troubleshooting
- System installation
- Technical support
- Customer service
- Vendor coordination
- Hardware maintenance
Languages
Hindi
First Language
Hindi
Proficient (C2)
C2
English
Intermediate (B1)
B1
Timeline
IT Support Engineer
Ramcom Technologies
08.2022 - 09.2024
Technical Support Engineer
Uprise Technologies
02.2019 - 11.2021
CCNA - IT
Ducat The IT Training School
Bachelor of Commerce -
Acharya Narendra Dev PG College Babhnan
Computer Accounting (Tally) -
Grdo Group Of Institutions
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