KRATIKA MANDLOI

Dedicated professional with a strong commitment to continuous learning and skill enhancement, aiming for leadership roles that drive significant organizational change. Proven ability to leverage expertise to contribute to company growth and success. Focused on delivering impactful results through strategic initiatives and collaboration.

• Appreciate form the ZH for outstanding performance 'MY COVID WIN' in pandemic situation.
• Recognized for Client Excellence.
• Performance recognitions in credit card in month of November.
• Receive Certificate from the product team in winning the contest of personal loan.

• Providing services to all customer, handling their requests and complaints pertaining to day to day banking activities.
• Dealing with savings and current account opening.
• Ensure complete KYC documents with adherence to KYC standards.
• Doing sales and convincing the customer to invest in various investment options and to help them to purchase products like FD, RD AND INSURANCE PRODUCT.
• Helping the customer related to banking day to day activities.

• Hindi
• English

• Acquisition of new Preferred customers.
• Enhancement of the relationship by cross-selling products and services as per the profile & need of the customers.
• Deepening the size of the relationship.
• Retention of the customers by providing the best possible services and being the dedicated point of contact for these customers.
• Sales: (Acquiring, Enhancing, Deepening and Retention)
• Acquire new customers who meet product criteria.
• Referrals generated from existing customers.
• Increase liabilities size of relationship via: Balances in accounts of existing customer, Penetration of products across family groups, Sales across all product segments-TPP, Assets, Cards etc.
• Portfolio Management
• Identify existing/new customers who meet Preferred product criteria.
• Identifying customers through Large Transaction reports (LTR)
• Enhancing customer wallet size
• Attrition control of customers
• Includes persuading the customer to continue and if required renew FD's
• Regular customer contact to establish needs of the customer and opportunities to cross-sell
• Monitor large amount movements and account closure from the deposit accounts and ensure that customer does not attrite
• Ensure that the marketing analytics list on possible attrite, is called and retained
• Customer Services
• Achievement of income plans and other benchmarks
• Ensure that income plans for the month and year are duly met across products
• Operations
• Ensure certification of documentation required for opening and maintaining customer accounts
• Error free documentation for all account opening and all customer instructions (Stop payments, FD Closure, etc)

• Date of Birth: 20/09/1993
• Husband Name: Mr. Rohit Bhagat
• Address- Vadodara, Gujarat

I hereby declare that the details provided by me in this resume are correct, and I have knowingly not omitted or misrepresented any information. I am aware that the company can use this data for verification purposes, and any material inconsistency identified between the details shared above versus actual information would have a bearing on my employment based upon company policies