ROHITH DG

• Responded to security alerts and incidents in Microsoft Defender, escalating threats as needed, and providing detailed analysis.
• Managed and resolved ServiceNow tickets, ensuring SLAs were met for all security-related requests.
• Used Secret Server Cloud (Delinea) for secure credential storage, access control, and auditing.
• Generated and analyzed monthly endpoint metric reports to track trends, compliance, and anomalies.
• Collaborated with cross-functional teams to remediate vulnerabilities and improve endpoint security posture.

• Conducted code reviews to ensure development standards and best practices were followed.
• Created RESTful APIs to enable communication between web applications and databases.
• Developed web applications using HTML, CSS, JavaScript and JQuery.
• Designed and developed responsive websites optimized for mobile and desktop platforms.
• Utilized Git for version control, facilitating team collaboration and project tracking.
• Coordinated with project managers to define scope, set timelines, and deliver projects within deadlines.
• Tested cross-browser compatibility for websites and applications in Chrome, Firefox, Safari, Opera and Internet Explorer.

The Control Tower Team's role consists of monitoring and controlling the escalations and outages.
Developed and maintained courteous and effective working relationships.
Coordinating with teams to de-escalate the customer issue.

Resolved problems, improved operations, and provided exceptional service.
Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.

Demonstrated respect, friendliness, and willingness to help wherever needed. Identified issues, analyzed information, and provided solutions to problems.