Rohith E C
Bengaluru
Summary
Certified Technical Support Engineer with a solid background in troubleshooting and resolving complex technical issues while maintaining high customer satisfaction rates. Skilled in various programming languages, network configurations, and system diagnostics. Known for providing efficient solutions to hardware and software problems and contributing positively to team performance. Proven ability to translate complex concepts into layman's terms enhancing user understanding.
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Currently pursuing the Azure certification in Cloud
Overview
7
7
years of professional experience
1
1
Certification
Work History
Specialist
HCL Tech
Bengaluru
05.2024 - Current
- Working on client location for Wells Fargo Bank.
- Assisting for the technical support team as an SME and resolving the issues.
- Trained end-users and internal staff on new technologies and system updates.
- Monitored ticketing system queues for incoming requests from customers.
- Diagnosed and resolved complex technical issues to ensure optimal system functionality.
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Provided remote assistance to end-users when needed.
- Facilitated root cause analysis for technical problems and implemented corrective actions.
- Managed ticketing system to track, prioritize, and resolve customer support requests.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Worked with cross-functional teams to achieve goals.
- Worked in Service Now and troubleshooted VDI issues for the customer.
System Engineer
Infosys Ltd.
12.2021 - 05.2024
- Company Overview: I-Source Infosystem Private Limited
- Resolving incident and tasks by using Service tools by maintaining SLA
- Installing, configuring, testing and maintaining operating systems, application software and system management tools
- Remote troubleshooting and fault finding if issues occur upon initial installation
- Maintain security, backup, and redundancy strategies
- Handling AHD (Advanced Helpdesk) like troubleshooting Laptop issue, Software Issue, Outlook and internet issues
- Knowledge on software package deployment from Patch management
- Troubleshooting the network related issues
- Domain support for the end users to create and modify user accounts
- Backups restore and creating of Outlook PST files, OST files
- Troubleshooting of Windows and Office 365 related issues
- Provides accurate and appropriate information in response to customer inquiries
- Interact with clients to resolve the queries within a timely manner
- Working on the Outsource for Infosys Ltd
- In CCD
- I-Source Infosystem Private Limited
System Administrator
Netcraftz Pvt Ltd
08.2020 - 12.2021
- Worked as an intern as L1 support during my time over here
Intern
4ngle
07.2018 - 08.2018
Education
B.Tech/B.E. - Computers
RR Institute of Technology
Bengaluru07.2019
Class XII -
01.2015
Class X -
01.2013
Skills
- Cloud Computing
- Azure
- Service Now
- Knowledgeable on Java
Projects
Child Monitoring and Tracking System, System checks and detects which child did not board or leave the bus and issues an alert message., System checks children attendance and updates the database., Information is communicated to the school unit that identifies which of the children did not board or leave the bus and issues an alert message accordingly., Project uses GPS Module to track a child's live location using real-time data and provide useful information about the children to authorised personnel.
Languages
- English, Both
- Hindi, Both
- Malayalam, Both
- Kannada, Both
- Tamil, Spoken
Personal Information
- Date of Birth: 09/05/97
- Gender: Male
Certification
- Cisco Certified Support Technician Networking
Timeline
Specialist
HCL Tech
05.2024 - Current
System Engineer
Infosys Ltd.
12.2021 - 05.2024
System Administrator
Netcraftz Pvt Ltd
08.2020 - 12.2021
Intern
4ngle
07.2018 - 08.2018
B.Tech/B.E. - Computers
RR Institute of Technology