Rohith Gogulapati
Hyderabad
Summary
Payments specialist with expertise in payment operations and financial services. Managed high-volume transaction processing for cards and digital wallets, ensuring adherence to quality standards and service level agreements. Proficient in transaction reconciliation, exception management, and chargeback resolution, collaborating with banks and payment service providers to resolve issues efficiently.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Payments Associate
Entain India
Hyderabad
02.2024 - Current
- Processed high-volume payment transactions across cards and digital wallets, achieving a quality score of 93% against defined SLAs.
- Assist in investigating and resolving failed payments, missing transactions, and chargebacks by coordinating with acquiring banks, PSPs, and internal operations teams within SLA timeframes.
- Collaborated with diverse teams to devise solutions for payment issues, directing organisational resources towards effective implementation of identified strategies.
- Supported daily and monthly reconciliation of payment records, resolving mismatches between internal systems and external payment provider statements to ensure ledger accuracy.
- Used technical and detailed information to prepare comprehensive reports.
Senior Relationship Manager
ICICI Securities
Hyderabad, India
06.2022 - 06.2023
- Managed a portfolio of high-net-worth clients, providing personalised financial advice
and services. - Assisted in managing a portfolio of approximately 250 clients by providing tailored investment strategies that align with financial goals, leading to enhanced client retention and portfolio growth.
- Established and maintained strong client relationships as main point of contact, fostering high client satisfaction and repeat investment engagements.
- Facilitated cross-selling of stocks, mutual funds, bonds, and insurance products through market trend analysis, driving revenue growth and enhancing portfolio diversification.
- Cultivated positive relationships with prospective clients using exceptional interpersonal skills and rapport-building techniques.
Education
Post Graduate Diploma in Management - Finance & Business Analytics
Institute of Public Enterprise
Hyderabad12-2022
Bachelor of Technology - Computer Science & Engineering
JNTU Hyderabad
Hyderabad12-2019
Skills
- Payment processing and reconciliation
- Digital wallets and cards
- Exception management and dispute resolution
- Internal policy adherence
- Regulatory reporting and audit support
- Advanced Excel skills
- Data analysis and trend identification
- Process optimization strategies
Certification
- Financial Markets, Yale University / Coursera
- MS Excel (Advanced), Udemy
Languages
Telugu
Proficient
C2
English
Proficient
C2
Hindi
Intermediate
B1
Hobbies
- Playing Badminton
- Watching action movies
Timeline
Payments Associate
Entain India
02.2024 - Current
Senior Relationship Manager
ICICI Securities
06.2022 - 06.2023
Post Graduate Diploma in Management - Finance & Business Analytics
Institute of Public Enterprise
Bachelor of Technology - Computer Science & Engineering
JNTU Hyderabad