Rohith M

• Increased Renewals revenue by more than 15% over the course of 2 years.
• Achieved month end and Quarter end Renewals Target successfully.
• Build strong relationships with customers through positive attitude and attentive response.
• Effective negotiation with Stakeholder and cost control.
• Conduct training and mentor team members to promote productivity and commitment to friendly service.
• Customer Champion Award
• Customer Excellence Award
• Best Customer Retention Award by Management.

• Conducted regular reviews of operations and identified areas for improvement.
• Review of Oracle Price book and Customer Agreement on Qty, Price, Period and Support level.
• Worked closely with the Sales team on OD creation in System.
• Order documents (OD) creation for the Customers to get PO.
• Products Configuration in CPQ tools as per Customer requirement Agreement Validation and Approvals checks in DAS.
• Successful Month end and Quarter end closure.

• Successfully Contributed and Part of Dell Global Renewals Project “North Star”
• I led a global training session for more than 100 members of the renewal operations team on the launch of new renewals integration tools.
• I handled 4 projects on my own, including 1 from outside Vendor and 3 from internal Teams.
• Supported APJ & NALA renewals at Quarter ends.
• Handled Internal Trainings and quality control
• Customer Winner Award.
• Bravo award for being part of Project North Star.

• I learned Six different processes within 6 months and became SPOC for the PVR Process.
• Process improvement and Standardization.
• Won Bronze award twice as Top Individual Performer.
• Customer support and Query management.
• Managed Renewal Operations.
• Successful Quarter End closure.

• Good Knowledge on TDS.
• Preparing and filing E-TDS returns.
• Experience in handling Saral TDS Software (Professional).
• Worked on Tally ERP 9.
• Filing IT returns of Individual and Firm.
• Knowledge of Tax Audit.

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