Rohith Muthusamy

• Managed user onboarding and offboarding activities, ensuring secure access control and compliance with internal policies.

• Handled production incidents and support tickets within SLA, minimizing business disruption and ensuring smooth operations.

• Performed log analysis and basic database validation to identify root causes and prevent recurring issues.

• Acted as L2/L3 escalation support for complex application and workflow-related production issues.

• Monitored application performance and system stability to maintain high availability in business-critical environments.

• Coordinated with development and cross-functional teams to resolve defects, support upgrades, and implement system enhancements.

• Generated weekly/monthly performance and statistical reports to support business decision-making and management review.

• Worked on an Intelligent Handwritten Character Recognition system using Computer Vision techniques.

• Used Python, Pillow, and OpenCV to extract image features and detect regions of interest from handwritten input data.

• Contributed to TAC Insider, an Angular-based web application used by educators to manage schools, programs, and track code usage.

• Gained hands-on experience with Google BigQuery for data analysis and Amazon Rekognition for image processing services.

• Assisted in feature implementation, testing, and debugging of application modules.

• Recognized for being dedicated, punctual, and disciplined throughout the internship period.