Rohith Nair
Kozhikode
Summary
Highly skilled professional with experience in customer service, logistics and business development. Demonstrated success in sales coordination, procurement, and administrative support. Actively seeking a challenging opportunity to broaden my expertise and gain valuable experience to advance my career.
Overview
7
7
years of professional experience
Work History
BDA/Logistics Intern
Prinova Global
London
04.2023 - 04.2024
- Processed customer purchase orders and coordinated with the logistics team to ensure timely deliveries
- Collaborated with the Product Management team to deliver price quotes to customers, expediting sales closures efficiently
- Generated international purchase orders for company imports and coordinated with suppliers and logistics to ensure a seamless purchasing process
- Served as the primary contact for customer queries, managed quality, and regulatory documentation for over 100 products, and coordinated product samples for customers
- Coordinated customer deliveries, reducing transit times by liaising effectively with warehouses and transport companies
- Supervised physical inventory audits across warehouses, maintaining a 98% accuracy rate, and supported the inventory controller with monthly stock reconciliations
- Digitally archived critical documents related to sales, import, and logistics ensuring seamless administrative operations.
Administrator
University Hospital Southampton
Southampton
07.2022 - 04.2023
- Interacted with patients, relatives by phone, email, or in-person to provide information.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
Retail Sales Assistant
Poundland
Southampton
11.2021 - 07.2022
- Skilfully managed customer inquiries and complaints, resolving issues promptly and preventing escalation
- Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Actively contributed to sales growth by providing informed purchase advice, strategic upselling, and effectively communicating promotions to customers
- Consistently exceeded monthly sales targets for promotional products at the checkout counter by 10-15%.
Business Development Executive
Malusoft India
Bengaluru
01.2017 - 08.2020
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Established and maintained highly effective relationships with clients and industry partners, contributing to a 95% client retention rate
- Managed a portfolio of accounts, ensuring timely delivery of products/services while maintaining high levels of customer satisfaction.
- Monitored service after sale and implemented quick and effective problem resolutions.
Education
Master of Science - Supply Chain Management And Logistics
University of Southampton
Southampton04.2022
B. Tech - Mechanical Engineering
Amrita Vishwa Vidyapeetham
Kollam, India05.2016
Skills
- Purchasing
- Administration
- Logistics Coordination
- Recordkeeping and File Management
- Sales Coordination
- Customer Service
- Microsoft Office: Excel, Word, Powerpoint
- Inbound and outbound calls
- Data Entry
- Enterprise Resource Planning
Languages
English
Malayalam
Hindi
Tamil
Timeline
BDA/Logistics Intern
Prinova Global
04.2023 - 04.2024
Administrator
University Hospital Southampton
07.2022 - 04.2023
Retail Sales Assistant
Poundland
11.2021 - 07.2022
Business Development Executive
Malusoft India
01.2017 - 08.2020
Master of Science - Supply Chain Management And Logistics
University of Southampton
B. Tech - Mechanical Engineering
Amrita Vishwa Vidyapeetham